The Aqara Camera Hub G5 Pro combines a 2K security camera with a Zigbee hub for smart home devices. This guide covers both camera and hub functionality issues.
Common Symptoms
- Camera not recording motion
- Live view not loading
- Zigbee devices not connecting
- AI detection not working
- HomeKit Secure Video issues
- Hub showing offline
Camera Issues
Live View Not Loading
- Check camera power (LED indicator)
- Verify WiFi connection strength
- Force close and reopen Aqara Home app
- Check internet speed (need 2+ Mbps upload)
- Restart camera by unplugging
Not Recording Motion
- Verify recording is enabled in settings
- Check motion detection is on
- Adjust sensitivity level
- Configure activity zones
- Verify storage (microSD or cloud)
MicroSD Card Issues
- Use high-endurance microSD (Class 10+)
- Format card in Aqara app if corrupted
- Check card capacity in settings
- Card may need periodic replacement
AI Detection
Not Detecting Properly
- AI detection includes people, pets, packages
- Ensure camera has clear view of detection area
- Adequate lighting improves accuracy
- Update firmware for latest AI models
Too Many False Alerts
- Configure activity zones to exclude problem areas
- Adjust detection sensitivity
- Filter by detection type (human only, etc.)
Zigbee Hub Function
Adding Zigbee Devices
- In Aqara Home, tap + to add device
- Select device type
- Put Zigbee device in pairing mode
- Camera Hub will discover nearby devices
Zigbee Devices Not Connecting
- Ensure Camera Hub is online first
- Factory reset the Zigbee device before pairing
- Keep device close to hub during initial pairing
- Camera Hub supports up to 128 Zigbee devices
Zigbee Range
- Add Aqara plugs as repeaters for extended range
- Battery devices don't repeat signals
- Consider multiple hubs for large homes
WiFi Connectivity
Setup Requirements
- Requires 2.4GHz WiFi
- Strong signal recommended (camera streams video)
- Keep away from interference sources
Offline Issues
- Check router and internet connection
- Power cycle the camera hub
- Move closer to router if signal weak
- Check for firmware updates
HomeKit Secure Video
Requirements
- iCloud+ subscription (200GB or 2TB for video)
- Apple Home hub (HomePod, Apple TV)
- Camera added to Apple Home
HKSV Issues
- Verify iCloud storage subscription
- Check Home hub is connected
- Ensure camera is exposed to HomeKit
- Review recording settings in Home app
Night Vision
- Night vision activates automatically in low light
- Clean lens for clear night footage
- IR range approximately 10 meters
- Color night vision requires some ambient light
Two-Way Audio
- Grant microphone permission in app
- Tap and hold speak button in live view
- Check phone volume is up
- Verify camera speaker isn't muted
Factory Reset
- Press and hold reset button 10+ seconds
- LED will indicate reset
- Camera hub will remove all settings
- Re-add to Aqara Home app
- Note: Zigbee devices need re-pairing after reset
When to Contact Support
Contact Aqara support if:
- Camera won't power on
- Lens is damaged or foggy
- Persistent connection failures
- Hardware malfunction (motor, speaker)