Brilliant Multi-Switch Panel Not Connecting

Brilliant Smart Home Control panels come in 2, 3, and 4-switch configurations, replacing traditional switches with touchscreen control. This guide covers multi-switch specific issues beyond the 1-switch panel.

Multi-Switch Wiring Issues

Symptoms

• Only some switches work
• Lights flicker or behave erratically
• Panel doesn't power on

Solutions

1. Neutral wire required - Multi-switch Brilliant requires a neutral wire (white) in the junction box.
2. Map load wires - Identify which load wire controls which light by testing with wire nuts.
3. Correct wire gauge - Use 14 AWG or 12 AWG wire as required by your electrical code.
4. Total load capacity - Verify total wattage doesn't exceed panel rating (typically 450W combined).
5. Professional install - Multi-gang replacement is complex. Consider hiring an electrician.

Individual Sliders Not Controlling Lights

Symptoms

• One slider controls wrong light
• Slider moves but light doesn't respond
• Dimming not working on one circuit

Solutions

1. Assign loads - In Brilliant app, go to Control > Switches and assign each slider to its correct load.
2. Swap wire positions - If sliders are reversed, swap the physical load wire positions.
3. Check bulb compatibility - Some LEDs don't dim properly. Use dimmable LED bulbs or set to on/off mode.
4. Calibrate dimmers - Run dimmer calibration in settings for each switch.

3-Way/4-Way Switch Configuration

Symptoms

• Light controlled from multiple locations doesn't work
• Companion switch not responding
• Unexpected behavior from other switches

Solutions

1. Brilliant Auxiliary - Use Brilliant Auxiliary Switch at companion locations, not standard switches.
2. Identify line/load box - Brilliant main unit goes where line (power) is present.
3. Traveler wires - Connect traveler wires correctly between Brilliant and Auxiliary switches.
4. Consult wiring diagrams - Brilliant app has specific diagrams for multi-way configurations.

Smart Home Device Control

Symptoms

• Sonos/Hue not discovered
• Devices show but can't control
• Integration frequently disconnects

Solutions

1. Same network - Brilliant panel and smart devices must be on the same network subnet.
2. Add integrations - In Brilliant app, go to Integrations and connect each smart home platform.
3. Re-authorize - OAuth tokens expire. Re-link integrations if control stops working.
4. Update firmware - Keep all panels on latest firmware for best compatibility.

Multi-Panel Sync Issues

Symptoms

• Panels show different device states
• Scene controls inconsistent
• One panel works, others don't

Solutions

1. Same Brilliant account - All panels must be registered to the same Brilliant account.
2. Network connection - Verify each panel has strong WiFi connection.
3. Sync settings - Changes made on one panel should sync to others within seconds.
4. Restart panels - Restart each panel to force a fresh sync with cloud.