If your Ecovacs Deebot robot vacuum (X2 Omni, X8 Pro Omni, or other models) is having trouble cleaning, won't return to the dock, or the YIKO voice assistant isn't working, this guide will help resolve common issues.
Robot Won't Dock or Charge
When the Deebot can't find or charge on its station:
- Ensure the OMNI station is plugged in and powered on
- Clean the charging contacts on the robot and station
- Position the station with adequate clearance on all sides
- Remove objects that might block the robot's path to the dock
- Check that the robot isn't too far from the station when low on battery
- Manually place the robot on the station to test charging
Self-Cleaning Station Not Working
For OMNI station mop cleaning issues:
- Verify clean water tank is full and dirty tank is empty
- Check that both tanks are properly seated
- Clean the mop washing pads and tray
- Ensure the hot air drying vent isn't blocked
- Check for clogs in the water inlet/outlet
- Run a manual station cleaning cycle from the app
OZMO Turbo Mopping Problems
When mopping performance is poor:
- Ensure the water tank is filled and installed correctly
- Check that mopping pads are properly attached
- Adjust water flow level in the ECOVACS app
- Replace worn or heavily soiled mop pads
- Use the correct cleaning solution if supported
- Enable high-frequency scrubbing for tough stains
TrueMapping Navigation Issues
When the robot gets lost or maps incorrectly:
- Clean the dToF sensors and camera lens on the robot
- Ensure adequate lighting in the cleaning area
- Remove or cover highly reflective surfaces temporarily
- Reset and recreate the map if corrupted
- Allow the robot to complete a full mapping run without interruption
- Update firmware for improved mapping algorithms
YIKO Voice Assistant Not Responding
When voice commands don't work:
- Ensure YIKO is enabled in the app settings
- Check that the robot microphone isn't muted
- Speak clearly and use supported command phrases
- Verify the robot has an internet connection
- Restart the robot if YIKO becomes unresponsive
- Check for firmware updates that may improve voice recognition
Auto-Empty Not Working
If dust isn't being emptied:
- Check if the dust bag is full and needs replacement
- Ensure the robot is properly aligned on the station
- Clean the auto-empty port on the robot
- Verify auto-empty is enabled in the app
- Check for blockages in the suction pathway
- Replace the dust bag if damaged
App Connection Problems
When the ECOVACS app won't connect:
- Deebot robots support 2.4GHz WiFi only
- Ensure you have the latest ECOVACS app version
- Reset WiFi on the robot and re-pair
- Move the station closer to your router
- Check that your app account is in the correct region
- Try force closing and reopening the app
Error Codes and Warnings
Common Deebot errors:
- Main brush tangled - Remove hair and debris from brush
- Side brush error - Clean or replace side brushes
- Cliff sensor error - Clean sensors on the underside
- Driving wheel stuck - Remove debris from wheels
- Dustbin full - Empty the dustbin
- Low battery - Return to charge or check charging contacts
Factory Reset
For persistent issues:
- Press and hold the auto button for 10+ seconds
- Wait for the reset confirmation beep
- Remove the robot from the ECOVACS app
- Set up as a new device
- Create a new map and reconfigure settings