Fibaro Z-Wave Devices Not Responding

Fibaro Z-Wave devices including the Motion Sensor, The Button, and Wall Plug are known for their quality and reliability. This guide covers common issues with these Z-Wave devices.

Common Symptoms

  • Device not responding to commands
  • Showing offline in hub interface
  • Motion sensor not detecting movement
  • Button presses not triggering actions
  • Plug not switching on/off

Z-Wave Basics

Hub Requirements

  • Fibaro devices require Z-Wave hub
  • Compatible with: Home Assistant, SmartThings, Hubitat, Fibaro HC
  • Ensure hub supports Z-Wave Plus for best compatibility

Z-Wave Mesh Network

  • Z-Wave devices form a mesh network
  • Powered devices (plugs) act as repeaters
  • Battery devices don't repeat signals
  • Strong mesh = reliable devices

Fibaro Motion Sensor

Detection Issues

  • Mount 2.4m high, tilted slightly downward
  • Sensitivity adjustable via Z-Wave parameters
  • Avoid pointing at windows or heat sources
  • PIR detects motion across field of view

Sensor Parameters

Key configurable parameters:

  • Motion sensitivity (8-255)
  • Motion blind time (how long until re-detect)
  • Temperature reporting threshold
  • LED indicator brightness

Battery

  • Uses CR123A battery
  • Check level in hub interface
  • Replace when below 20%
  • 1-2 year typical life

Fibaro The Button

Button Actions

The Button supports multiple actions:

  • Single click
  • Double click
  • Triple click
  • Long press (hold)
  • Long press release

Not Responding

  1. Check battery (CR2450)
  2. Verify hub is receiving events (check logs)
  3. Press button—LED should flash
  4. Wake up device by pressing button

Configuring Actions

  • In hub interface, set up automations for each action type
  • Scene activation can be configured via parameters
  • Some hubs may not support all action types

Fibaro Wall Plug

Power Issues

  • Check plug is firmly seated in outlet
  • Verify ring LED is lit (shows power status)
  • Test outlet with another device
  • Check connected device works elsewhere

Not Switching

  1. Manually press button on plug to test
  2. Check hub command is being sent (check logs)
  3. Verify overload protection hasn't tripped
  4. Power cycle the plug

Power Monitoring

  • Wall Plug reports power consumption
  • Configure reporting thresholds via parameters
  • Check hub supports power reporting

Z-Wave Network Issues

Device Offline

  1. Wake up battery devices by pressing button
  2. For powered devices, power cycle
  3. Check Z-Wave network health in hub
  4. Run Z-Wave network repair if available

Re-Include Device

  1. Exclude device from hub (Z-Wave exclusion mode)
  2. Press button on device 3 times quickly
  3. Include device (Z-Wave inclusion mode)
  4. Press button on device 3 times
  5. Configure parameters after inclusion

Parameter Configuration

Fibaro devices have extensive parameters:

  • Access via hub's Z-Wave device settings
  • Refer to Fibaro manual for parameter list
  • Common settings: sensitivity, LED, reporting intervals
  • Wake up battery devices before changing parameters

When to Contact Support

Contact Fibaro support if:

  • Device won't include after factory reset
  • Physical damage
  • LED shows error pattern
  • Suspected hardware failure