The Hatch Restore is a smart sleep device combining a sound machine, light, and alarm clock. This guide covers connectivity, sound, and light issues.
Restore Not Connecting to WiFi
Symptoms
- Setup fails in app
- Can't find device
- Shows offline
Solutions
- Use Hatch Sleep app - Download official Hatch Sleep app.
- 2.4GHz network - Only supports 2.4GHz WiFi.
- Bluetooth first - Enable phone Bluetooth for initial pairing.
- Reset device - Hold buttons on back for 10 seconds until LED flashes.
- Same network - Phone must be on same network Restore will join.
Sounds Not Playing
Symptoms
- No sound output
- Sound cuts out
- Wrong sound playing
Solutions
- Volume check - Use app or button to increase volume.
- Content loaded - Premium sounds require subscription and WiFi to download.
- Routine check - Verify routine has correct sound selected.
- Restart device - Unplug for 30 seconds and reconnect.
Light Not Working
Symptoms
- Light not turning on
- Color not matching selection
- Sunrise alarm not gradual
Solutions
- Brightness setting - Check brightness level in app settings.
- Color selection - Select colors in app or tap on device to cycle.
- Sunrise duration - Configure sunrise alarm duration (up to 60 minutes).
- Display brightness - Adjust clock display brightness separately from light.
Alarm and Routine Issues
Symptoms
- Alarm not triggering
- Wrong time displayed
- Routine not following schedule
Solutions
- Time zone - Verify correct time zone in app settings.
- Internet required - Routines sync via WiFi. Verify connection.
- Enable routines - Check that routines are enabled, not paused.
- Days selected - Verify alarm is set for correct days of week.
Rest+ vs Restore Features
Symptoms
- Missing features
- Premium content not available
Solutions
- Subscription - Some sounds and features require Hatch+ subscription.
- Model differences - Restore 2 has additional features over original.
- Free sounds - Basic sounds are always available without subscription.