Innr Smart Lighting Not Responding

Innr smart lighting products including bulbs, outdoor pathway lights, spot lights, and smart plugs use Zigbee connectivity. This guide covers common issues with Innr devices.

Common Symptoms

  • Light not responding to commands
  • Device showing offline
  • Pairing failures
  • Inconsistent connection
  • Dimming or color issues

Zigbee Hub Requirements

Compatible Hubs

Innr Zigbee devices work with:

  • Philips Hue Bridge (most Innr products)
  • SmartThings Hub
  • Amazon Echo with built-in Zigbee
  • Hubitat Elevation
  • Home Assistant with Zigbee coordinator

Check Hub Status

  • Verify hub is powered and online
  • Check hub can control other Zigbee devices
  • Hub LED should indicate normal operation

Pairing Devices

Philips Hue Bridge

  1. Open Hue app
  2. Go to Settings > Light setup
  3. Tap Add light > Search
  4. Power on Innr light (ensure it's close to bridge)
  5. Bridge will discover compatible devices

SmartThings/Other Hubs

  1. Put hub in Zigbee pairing mode
  2. Power on or reset Innr device
  3. Keep within 10 feet during pairing
  4. Wait for discovery (may take 30-60 seconds)

Factory Reset for Pairing

If device won't pair:

  • Bulbs: Turn on/off 6 times quickly
  • Plugs: Hold button 5+ seconds
  • Outdoor lights: Refer to manual for reset method
  • Device should flash indicating reset

Connection Issues

Device Going Offline

  • Check Zigbee mesh coverage
  • Innr plugs act as repeaters—add for better mesh
  • Move device closer to hub or repeater
  • Check for Zigbee/WiFi interference

Intermittent Connection

  • Add more Zigbee repeaters (plugs, bulbs)
  • Ensure hub has clear line to devices
  • Check for interference from USB 3.0 devices
  • Consider changing Zigbee channel

Outdoor Lights

Pathway and Spot Lights

  • IP65 rated for outdoor use
  • Zigbee signal may be weaker outdoors
  • Ensure power supply is weatherproof
  • Add indoor Zigbee device near outdoor lights

Multiple Lights on One Power Supply

  • Each light pairs individually
  • Don't exceed power supply wattage limit
  • Check all lights are powered

Brightness and Color

Dimming Issues

  • Verify bulb supports dimming
  • Check hub/app dimming settings
  • Some bulbs have minimum brightness level

Color Temperature

  • Not all Innr bulbs support color
  • White-only bulbs may have tunable temperature
  • Check product specifications

Innr Smart Plug

Not Switching

  • Check plug LED status
  • Try physical button on plug
  • Verify hub can communicate with plug
  • Don't exceed wattage rating

As Zigbee Repeater

  • Innr plugs extend Zigbee mesh
  • Place strategically for better coverage
  • Don't use with items that cycle rapidly

Philips Hue Compatibility

When using with Hue Bridge:

  • Most Innr products are Hue-compatible
  • Some features may be limited vs native Hue
  • Entertainment/sync features may not work
  • Updates applied via Hue app

When to Contact Support

Contact Innr support if:

  • Light won't power on
  • Persistent pairing failures
  • Physical damage (outdoor lights)
  • Defective product (LED failure)