Level Lock Not Connecting or Unlocking

Level Lock offers invisible smart lock technology. This guide covers connectivity issues.

Lock Not Pairing

1. Use Level app for initial setup
2. Bluetooth required on phone
3. Stand close to lock during pairing
4. Follow lock calibration steps
5. Factory reset: Per manual instructions

Matter Version Setup

1. Scan Matter QR code
2. Add to any Matter controller
3. Works with Apple, Google, Alexa, HA
4. Thread connectivity for responsiveness
5. Multi-admin for multiple platforms

Touch Not Responding

1. Clean touch area with dry cloth
2. Ensure NFC card is enrolled
3. Touch in center of exterior plate
4. Check battery level (CR2 or AA)
5. Re-calibrate lock if needed

Auto-Lock Issues

1. Configure auto-lock in Level app
2. Set delay timer (30+ seconds)
3. Door position sensor required
4. Magnetic sensor detects closed door
5. Won't auto-lock if door ajar

HomeKit Setup

1. Add via Home app using code
2. Home Hub extends range
3. Lock/unlock from anywhere
4. Automate with other HomeKit devices
5. Share access via Home app

Battery Life

1. Battery lasts 6-12 months
2. Low battery warning in app
3. CR2 or AA depending on model
4. Emergency power port on exterior
5. Key backup always works