If your Ring Video Doorbell will not connect to WiFi during setup or keeps going offline, this guide explains the most common causes and solutions.
Why Ring Doorbell Won't Connect to WiFi
- Wrong WiFi password
- Router too far from the doorbell
- Using 5GHz instead of 2.4GHz
- WPA3 security not supported
- Special characters in network name
- Low battery on wireless models
How to Fix Ring WiFi Connection Issues
Use a 2.4GHz Network
Ring doorbells work better on 2.4GHz networks, which have longer range. If you only see your 5GHz network during setup, check if your router has a separate 2.4GHz network name or create one.
Check Your WiFi Password
WiFi passwords are case-sensitive. Double-check that you are entering it correctly. If you recently changed your password, you will need to set up the doorbell again.
Remove Special Characters from Network Name
Ring can have trouble with WiFi names that contain apostrophes, exclamation points, or other special characters. If your network name has these, try creating a guest network with a simple name.
Check WiFi Security Settings
Ring devices do not support WPA3. If you have a newer WiFi 6 router, try changing the security to WPA2 or creating a guest network with WPA2 security.
Move Your Router Closer
If your router is far from the front door, the signal may be too weak. Try moving the router, or add a WiFi extender between your router and the doorbell. Ring also sells Chime Pro which works as a WiFi extender.
Factory Reset and Try Again
- Press and hold the setup button on the Ring doorbell for 20-25 seconds
- Release when the light flashes
- Wait 1 minute for the reset to complete
- Open the Ring app and set up the device again
Check Battery Level
For battery-powered Ring doorbells, a low battery can prevent WiFi connection. Charge the battery fully (6-8 hours) before attempting setup.