Samsung smart appliances connect via SmartThings for monitoring and control. This guide covers common issues.
Appliance Won't Connect
SmartThings setup issues:
- SmartThings app: Use Samsung SmartThings app
- Samsung account: Sign in with Samsung account
- 2.4GHz WiFi: Appliances typically use 2.4GHz only
- Add device: Tap + and scan QR code or select device type
- AP mode: Appliance creates AP for initial setup
Family Hub Issues
For refrigerators with Family Hub:
- Screen calibration: Recalibrate touch if not responding
- Restart: Hold power button to restart Family Hub
- Apps: Some apps require SmartThings connection
- Camera: Internal camera needs light to function
Washer/Dryer Smart Features
Laundry appliance issues:
- Remote start: Must press Remote Start button on machine
- Cycle notifications: Enable in SmartThings app
- AI recommendations: Requires consistent WiFi connection
- Energy monitoring: View usage in SmartThings Energy
Bespoke Jet Bot
Robot vacuum issues:
- Charging: Ensure robot is on dock during setup
- Mapping: Let robot complete initial mapping run
- No-go zones: Set in SmartThings app after mapping
- Station: Keep Clean Station dust bag emptied
Smart Home Integration
Platform connections:
- SmartThings: Native integration for all Samsung appliances
- Alexa: SmartThings skill enables voice control
- Google Home: Link SmartThings account
- Home Assistant: SmartThings integration