Smart locks provide keyless entry and remote access. This guide covers general troubleshooting for smart lock issues.
Lock Won't Connect
Pairing issues:
- Battery: Install fresh batteries before pairing
- Hub required: Many locks need hub for full features
- Bluetooth range: Bluetooth locks need phone nearby
- WiFi bridge: Some need WiFi bridge for remote access
- Factory reset: Reset lock before pairing to new system
Codes Not Working
When PIN codes fail:
- Code programmed: Verify code is saved in lock
- User active: Check user account is enabled
- Schedule: Code may have time restrictions
- Limit reached: Check if code attempt limit hit
- Touchscreen: Clean keypad surface
Lock Won't Lock/Unlock
Mechanical issues:
- Door alignment: Door and frame must align properly
- Deadbolt: Deadbolt should move freely manually
- Strike plate: Adjust strike plate if binding
- Battery: Low battery can prevent operation
- Calibration: Run lock calibration routine
Auto-Lock Issues
When auto-lock doesn't work:
- Feature enabled: Enable auto-lock in app
- Time setting: Set appropriate delay time
- Door sensor: Some need door sensor for auto-lock
- DoorSense: Calibrate door position sensor
Remote Access
For accessing lock away from home:
- WiFi required: Most need WiFi connection for remote
- Bridge: Some need separate WiFi bridge
- Hub: Z-Wave/Zigbee locks need hub for remote
- Subscription: Some features may require subscription
Battery Life
Maximizing battery life:
- Quality batteries: Use name-brand alkaline or lithium
- WiFi impact: WiFi features drain battery faster
- Activity: More usage = shorter battery life
- Low battery alert: Replace when warned