How to Set Up Your Cync Smart Plug (Matter)

Beginner 15-30 minutes

What You'll Need

  • GE Cync Smart Plug (Matter version)
  • Available wall outlet
  • Matter-compatible controller (Apple Home, Google Home, etc.)
  • Smartphone with Cync app or controller app
  • 2.4GHz Wi-Fi network

Step-by-Step Setup

  1. Plug in the device: Insert the Cync Smart Plug into a wall outlet. The LED will begin blinking.
  2. Choose setup method: Use Matter directly or start with the Cync app.
  3. For Matter setup: Open your Matter controller app and tap "+" to add a device.
  4. Scan Matter code: Find the QR code on the plug or packaging and scan it.
  5. Wait for connection: The plug connects to your Wi-Fi via the Matter controller.
  6. Assign room: Place the plug in the appropriate room.
  7. Name the plug: Give it a descriptive name for voice control.
  8. Test operation: Toggle via app and verify the physical button works.
  9. Set schedules: Configure timers and automations as needed.

Key Features

  • Matter-certified
  • Compact design (won't block second outlet)
  • 15A capacity
  • Physical on/off button
  • LED status indicator
  • Works with Apple Home, Google Home, Alexa, SmartThings
  • Scheduling and timers
  • Voice control ready

Troubleshooting

  • LED not blinking: Unplug and replug. Press and hold button for 5 seconds to enter pairing mode.
  • Matter pairing fails: Ensure 2.4GHz Wi-Fi. Move closer to router during setup. Try factory reset.
  • Plug offline: Check Wi-Fi connection. Power cycle the plug. Remove and re-add if persistent.
  • Physical button not working: May indicate issue—try factory reset. Contact support if it continues.
  • Multiple platforms not syncing: Matter allows multi-admin. Add to each platform using the sharing/pairing process.