Hub can't find receptacle Pairing times out LED not indicating status

Exclude first - Put hub in exclusion mode and press the button to clear previous pairing. Factory reset - Press and hold button for 10 seconds until LED blinks red. Verify power - Check breaker is on and receptacle has power. Include mode - Press button quickly 3 times to enter inclusion mode. Distance - During pairing, be within 6 feet of your Z-Wave controller.

Commands sent but outlet doesn't switch One outlet works, other doesn't Delayed response

Check configuration - Some models have one always-on outlet. Verify model capabilities. Z-Wave mesh - Ensure adequate Z-Wave devices between hub and receptacle for signal routing. Network repair - Run Z-Wave network heal/repair to optimize routes. Re-pair device - Exclude and re-include if routing issues persist.

Receptacle has no power GFCI trips when installed Wiring confusion

Identify wires - Hot (black), Neutral (white), Ground (green/bare) must be correctly connected. Load vs Line - For daisy-chain setups, identify which wires are line (power) vs load (downstream). GFCI compatibility - Z-Wave receptacles may have ground issues with some GFCI circuits. Professional install - If unsure about wiring, hire a licensed electrician.

Hub shows wrong state Local toggle not updating hub Energy monitoring not available

Instant status - Eaton Z-Wave Plus supports instant status reporting. Verify hub receives updates. Association groups - Check Z-Wave association groups are configured for lifeline reporting. Energy monitoring - This model may or may not include energy monitoring. Check specifications. Poll device - If status stale, some hubs can poll device for current state.

Eaton Z-Wave Receptacle Not Controlling

The Eaton Z-Wave Plus Smart Receptacle provides smart control of one or both outlets. This guide covers pairing, control, and wiring issues.

Receptacle Not Joining Network

Symptoms

Hub can't find receptacle
Pairing times out
LED not indicating status

Solutions

Exclude first - Put hub in exclusion mode and press the button to clear previous pairing.
Factory reset - Press and hold button for 10 seconds until LED blinks red.
Verify power - Check breaker is on and receptacle has power.
Include mode - Press button quickly 3 times to enter inclusion mode.
Distance - During pairing, be within 6 feet of your Z-Wave controller.

Outlets Not Responding

Symptoms

Commands sent but outlet doesn't switch
One outlet works, other doesn't
Delayed response

Solutions

Check configuration - Some models have one always-on outlet. Verify model capabilities.
Z-Wave mesh - Ensure adequate Z-Wave devices between hub and receptacle for signal routing.
Network repair - Run Z-Wave network heal/repair to optimize routes.
Re-pair device - Exclude and re-include if routing issues persist.

Installation Issues

Symptoms

Receptacle has no power
GFCI trips when installed
Wiring confusion

Solutions

Identify wires - Hot (black), Neutral (white), Ground (green/bare) must be correctly connected.
Load vs Line - For daisy-chain setups, identify which wires are line (power) vs load (downstream).
GFCI compatibility - Z-Wave receptacles may have ground issues with some GFCI circuits.
Professional install - If unsure about wiring, hire a licensed electrician.

Status Reporting

Symptoms

Hub shows wrong state
Local toggle not updating hub
Energy monitoring not available

Solutions

Instant status - Eaton Z-Wave Plus supports instant status reporting. Verify hub receives updates.
Association groups - Check Z-Wave association groups are configured for lifeline reporting.
Energy monitoring - This model may or may not include energy monitoring. Check specifications.
Poll device - If status stale, some hubs can poll device for current state.