Eve Smart Plugs and Sensors Not Responding

Eve devices including Energy Smart Plug, Energy Strip, Room sensor, and Weather sensor primarily work with Apple HomeKit via Bluetooth or Thread. This guide covers connectivity and functionality issues.

Common Symptoms

  • Device showing "No Response" in Home app
  • Unable to control plug or view sensor data
  • Slow or delayed responses
  • Device not appearing after reset
  • Energy data not updating

Connection Types

Thread Devices (Newer Eve Products)

  • Require Thread border router (HomePod Mini, Apple TV 4K)
  • Faster response than Bluetooth
  • Better range via Thread mesh network

Bluetooth Devices (Older Eve Products)

  • Require nearby Apple device for remote access
  • Range limited to Bluetooth distance
  • Home hub (HomePod, Apple TV) enables remote control

Troubleshooting No Response

1. Check Home Hub Status

  1. Open Home app on iPhone
  2. Go to Home Settings > Home Hubs & Bridges
  3. Verify a hub is "Connected"
  4. Restart hub if showing issues

2. Device Location

  • For Thread: Ensure border router is nearby or mesh is strong
  • For Bluetooth: Move closer to device or add home hub nearby
  • Walls and floors reduce signal strength

3. Power Cycle Device

  • Plugs: Unplug for 10 seconds, reconnect
  • Sensors: Remove and reinsert battery

Eve Energy Plug Issues

Not Turning On/Off

  1. Check plug is receiving power (LED indicator)
  2. Try pressing physical button on plug
  3. Verify connected device works in regular outlet
  4. Check Home app for device status

Energy Monitoring Not Updating

  • Data syncs via HomeKit—ensure hub is online
  • Open Eve app to force sync
  • Check that monitoring is enabled in Eve app

Eve Room Air Quality Sensor

Readings Not Updating

  • Sensor needs time to calibrate (24-48 hours initially)
  • Ensure proper ventilation around sensor
  • Open Eve app to sync latest readings
  • Check battery level

Inaccurate Readings

  • Don't place near windows, vents, or cooking areas
  • Allow sensor to acclimate after moving
  • Compare with another sensor to verify accuracy

Eve Weather Outdoor Sensor

Temperature/Humidity Issues

  • Place in shaded area (direct sun affects readings)
  • Ensure weatherproof placement
  • Check battery level (replace yearly)

Not Updating

  • Bluetooth range may be limited outdoors
  • Consider Thread version for better connectivity
  • Add home hub near window facing sensor

Reset and Re-Pair

Remove from Home App

  1. In Home app, long-press device
  2. Scroll down and tap "Remove Accessory"
  3. Confirm removal

Factory Reset Eve Device

  1. Refer to Eve app or manual for specific reset procedure
  2. Usually involves holding button for 10+ seconds
  3. LED will flash to confirm reset
  4. Re-add in Home app by scanning HomeKit code

Eve App vs Home App

  • Eve app provides additional features (schedules, energy history)
  • Use Eve app for firmware updates
  • Home app for basic control and automations
  • Both apps work together via HomeKit

When to Contact Support

Contact Eve support if:

  • Device won't reset
  • LED shows error pattern
  • Physical damage
  • Persistent connectivity issues