LED blinks but won't connect Not found in Cync app Setup times out

Use Cync app - Download official Cync app (not C by GE app). 2.4GHz WiFi - Plugs only support 2.4GHz networks. Bluetooth enabled - Enable phone Bluetooth for initial pairing. Reset plug - Press and hold button for 10 seconds until LED blinks rapidly. Same network - Phone must be on the same WiFi network you're adding plug to.

App shows on but plug is off Commands delayed Intermittent control

Check WiFi signal - Move plug closer to router if signal is weak. Bluetooth fallback - When on same network, Bluetooth provides backup control. Firmware update - Check Cync app for plug firmware updates. Re-add device - Remove and re-add plug if control remains unreliable.

Offline after rain Intermittent in cold weather WiFi drops outdoors

Placement - Install in covered location protected from direct rain. Cover seal - Keep cover closed over unused outlets. WiFi range - Outdoor locations may have weak signal. Consider WiFi extender. Temperature range - Operates -4°F to 122°F. Extreme temps affect performance.

Alexa/Google can't find plug Voice commands ignored Wrong device responds

Link Cync account - Connect Cync in Alexa or Google Home app. Discover devices - After linking, discover devices in voice assistant. Rename devices - Give clear, unique names like "Outdoor Lamp." Re-link if needed - Unlink and re-link account if discovery fails.

Schedules don't run Wrong times Sunrise/sunset incorrect

Time zone - Check time zone setting in Cync app. Location - Enable location for accurate sunrise/sunset times. Internet required - Schedules need internet to trigger. In-app scheduling - Use Cync app schedules rather than voice assistant routines for reliability.

GE Cync Smart Plugs and Outlets Not Controlling

GE Cync (formerly C by GE) smart plugs and outlets offer WiFi and Bluetooth control with voice assistant integration. This guide covers connectivity and control issues.

Plug Not Connecting

Symptoms

LED blinks but won't connect
Not found in Cync app
Setup times out

Solutions

Use Cync app - Download official Cync app (not C by GE app).
2.4GHz WiFi - Plugs only support 2.4GHz networks.
Bluetooth enabled - Enable phone Bluetooth for initial pairing.
Reset plug - Press and hold button for 10 seconds until LED blinks rapidly.
Same network - Phone must be on the same WiFi network you're adding plug to.

Plug Not Responding to Commands

Symptoms

App shows on but plug is off
Commands delayed
Intermittent control

Solutions

Check WiFi signal - Move plug closer to router if signal is weak.
Bluetooth fallback - When on same network, Bluetooth provides backup control.
Firmware update - Check Cync app for plug firmware updates.
Re-add device - Remove and re-add plug if control remains unreliable.

Outdoor Plug Weather Issues

Symptoms

Offline after rain
Intermittent in cold weather
WiFi drops outdoors

Solutions

Placement - Install in covered location protected from direct rain.
Cover seal - Keep cover closed over unused outlets.
WiFi range - Outdoor locations may have weak signal. Consider WiFi extender.
Temperature range - Operates -4°F to 122°F. Extreme temps affect performance.

Voice Control

Symptoms

Alexa/Google can't find plug
Voice commands ignored
Wrong device responds

Solutions

Link Cync account - Connect Cync in Alexa or Google Home app.
Discover devices - After linking, discover devices in voice assistant.
Rename devices - Give clear, unique names like "Outdoor Lamp."
Re-link if needed - Unlink and re-link account if discovery fails.

Scheduling Issues

Symptoms

Schedules don't run
Wrong times
Sunrise/sunset incorrect

Solutions

Time zone - Check time zone setting in Cync app.
Location - Enable location for accurate sunrise/sunset times.
Internet required - Schedules need internet to trigger.
In-app scheduling - Use Cync app schedules rather than voice assistant routines for reliability.