Govee Smart Plugs Not Responding

Govee Smart Plugs and Outdoor Smart Plugs use WiFi connectivity and integrate with Alexa, Google Assistant, and the Govee Home app. This guide addresses common control and connectivity issues.

Common Symptoms

  • Plug not turning on/off from app
  • Voice commands not working
  • Plug showing offline in Govee Home
  • Connected device not receiving power
  • Schedules and timers not executing

Basic Troubleshooting

1. Check Physical Status

  • Verify plug is seated firmly in outlet
  • Check LED indicator (should show power status)
  • Test outlet with another device to confirm power
  • Try manual button on plug to toggle power

2. Verify WiFi Connection

Govee plugs only support 2.4GHz WiFi:

  • Confirm router is broadcasting 2.4GHz network
  • Check if phone is on same 2.4GHz network as plug
  • Verify WiFi password hasn't changed
  • Move plug closer to router if signal is weak

3. App Refresh

  1. Pull down on device list to refresh status
  2. Force close and reopen Govee Home app
  3. Check for app updates in app store
  4. Log out and back into Govee account

Reconnecting to WiFi

If Plug Lost Connection

  1. Open Govee Home app
  2. Tap on offline plug
  3. Select "Reconnect to WiFi"
  4. Put plug in pairing mode (hold button until LED flashes)
  5. Follow WiFi connection steps

After Router/Password Change

  1. Remove plug from Govee Home app
  2. Factory reset plug (hold button 5+ seconds until LED flashes rapidly)
  3. Add as new device and configure WiFi

Outdoor Plug Specific Issues

For Govee Outdoor Smart Plug:

  • Ensure weatherproof cover is properly sealed
  • Check that plug isn't exposed to direct rain or flooding
  • WiFi signal may be weaker outdoors—consider WiFi extender
  • Verify GFCI outlet hasn't tripped
  • Both outlets controlled independently in app

Voice Control Setup

Alexa Integration

  1. Open Alexa app > More > Skills & Games
  2. Search for "Govee Home" skill
  3. Enable and link Govee account
  4. Discover devices
  5. Assign plugs to rooms for easier control

Google Assistant Integration

  1. Open Google Home app
  2. Tap + > Set up device > Works with Google
  3. Search for Govee Home
  4. Link account and import devices

Scheduling Issues

If schedules aren't working:

  • Check time zone setting in Govee app
  • Verify schedule is enabled (not paused)
  • Ensure plug is online when schedule should trigger
  • Delete and recreate problematic schedules
  • Check if schedule conflicts with other automations

Power Load Issues

Plugs have power limits:

  • Indoor plug: typically 1800W max
  • Outdoor plug: check specific model rating
  • Don't use with high-draw appliances (heaters, AC units)
  • Overload may cause plug to shut off protectively

Factory Reset

  1. Press and hold button for 5-10 seconds
  2. LED will flash rapidly indicating reset
  3. Remove from Govee app if still listed
  4. Re-add as new device

When to Contact Support

Contact Govee support if:

  • Plug makes buzzing or clicking sounds
  • Plug overheats during normal use
  • LED shows error pattern (see manual)
  • Physical damage or burn marks