Kasa Smart In-Wall Outlets Not Responding

Kasa Smart In-Wall Outlets including the EP40A and KP200 replace standard outlets with smart-controlled receptacles. This guide covers installation and operation issues.

Common Symptoms

• Outlet not powering connected devices
• App not controlling outlet
• Outlet showing offline
• Only one receptacle working
• LED indicator issues

Installation Verification

Wiring Check

Proper installation is crucial:

• Verify circuit breaker is on
• Confirm neutral wire is connected (required)
• Check hot wire connection
• Ensure ground wire is connected
• If unsure, consult licensed electrician

No Power to Outlet

1. Check circuit breaker
2. Verify wiring at outlet
3. Test with non-contact voltage tester
4. Inspect wire connections for looseness

Outlet Configuration

Top vs Bottom Receptacle

Kasa in-wall outlets may have:

• One smart-controlled receptacle (bottom typically)
• One always-on receptacle (top typically)
• Check product specs for your model

Physical Button

• Press to toggle controlled outlet
• LED indicates outlet status
• If button doesn't work, check wiring

WiFi Setup

Initial Configuration

1. Power on outlet (circuit breaker on)
2. LED should flash indicating setup mode
3. Open Kasa app and add new device
4. Select In-Wall Outlet
5. Follow prompts for WiFi connection

Setup Mode Reset

If outlet isn't in setup mode:

1. Press and hold button 10 seconds
2. LED will flash rapidly
3. Outlet is now in setup mode
4. Complete setup in Kasa app

Connectivity Issues

Outlet Going Offline

• Check WiFi signal at outlet location
• In-wall placement may reduce signal
• Move router closer or add WiFi extender
• Avoid outlets behind metal boxes if possible

After WiFi Changes

1. Turn off circuit breaker (safety)
2. Wait 30 seconds
3. Turn breaker back on
4. Hold button to enter setup mode
5. Reconfigure WiFi in app

Smart Home Integration

• Works with Alexa, Google Assistant
• Link Kasa account in voice assistant app
• Create routines and automations
• Schedule outlet for specific times

Load Limits

Don't exceed outlet ratings:

• Check product specifications for max wattage
• Don't use with space heaters or high-draw appliances
• Typical limit: 15A (1800W at 120V)

Factory Reset

1. Press and hold button for 10+ seconds
2. LED will flash indicating reset
3. Remove from Kasa app
4. Re-add as new device

When to Contact Support

Contact TP-Link or electrician if:

• Wiring issues suspected
• Outlet overheats
• Burning smell
• Physical damage to outlet