Lutron Pico Remotes Not Controlling Devices

Lutron Pico remotes provide wireless control of Caseta devices and scenes. This guide covers common issues with Pico remote operation.

Common Symptoms

• Remote not controlling lights
• Some buttons not working
• Remote not pairing to bridge
• LED on remote not lighting
• Scenes not triggering

Basic Troubleshooting

1. Check Battery

• Pico remotes use CR2032 battery
• Expected life: 5-10 years
• Replace if remote LED doesn't light when pressed
• Use quality brand batteries

2. Check LED Response

• Press any button—LED should light briefly
• No LED = likely dead battery
• Dim LED = battery getting low

3. Verify Pairing

• Check remote is assigned in Lutron app
• Go to Device Settings > Remotes
• Verify remote is linked to correct device/scene

Pairing Pico to Device

Direct Pairing to Dimmer/Switch

1. Go to device in Lutron app
2. Select "Add Remote"
3. Press and hold favorite button on Pico
4. Remote will pair to that device

Pairing to Scene

1. Create scene in Lutron app first
2. Edit scene settings
3. Add Pico remote to scene
4. Assign scene to specific button

Button Configuration

Standard 5-Button Pico

• Top button: On/raise
• Bottom button: Off/lower
• Middle button: Favorite (configurable)
• Side arrows: Dim up/down

Custom Button Actions

In Lutron app:

1. Go to remote settings
2. Select button to configure
3. Assign device, scene, or action

Remote Not Working

Single Button Issue

• Check button configuration in app
• Button may not be assigned
• Reconfigure button action

All Buttons Not Working

• Replace battery first
• Check Caseta bridge is online
• Unpair and re-pair remote
• Try resetting remote

Factory Reset Pico

1. Remove battery from remote
2. Press and hold favorite button
3. While holding, insert battery
4. Continue holding 5 seconds
5. Release—remote is reset
6. Re-pair in Lutron app

Range Issues

• Pico communicates via Clear Connect to bridge/device
• Typical range: 30+ feet through walls
• If range seems reduced, check bridge location
• Add plug-in devices to extend mesh

Wall Mount

For wall-mounted Pico:

• Use included wall plate for finished look
• Remove wall plate to access battery
• Metal boxes may reduce range—test first

When to Contact Support

Contact Lutron support if:

• Remote doesn't respond with new battery
• LED shows abnormal behavior
• Physical damage to remote
• Consistent pairing failures