Meross Smart Plugs and Power Strips Not Working

Meross smart plugs and power strips offer WiFi and Matter connectivity for smart home control. This guide covers common issues with Meross plug and strip products.

Common Symptoms

• Device showing offline in app
• Individual outlets not controlling
• Voice commands not working
• Energy monitoring not displaying
• Device not pairing during setup

WiFi vs Matter Models

WiFi Models

• Use Meross app for setup and control
• Connect directly to home WiFi (2.4GHz)
• Support Alexa, Google, HomeKit via account link

Matter Models

• Work with any Matter controller
• Setup via Apple Home, Google Home, or SmartThings
• Can use Meross app for additional features

Basic Troubleshooting

1. Check LED Status

• Solid green: Connected and ready
• Blinking green: Connecting or pairing mode
• No LED: No power

2. Power Cycle

1. Unplug device from outlet
2. Wait 10 seconds
3. Plug back in
4. Wait for reconnection (30-60 seconds)

3. Check WiFi

• Most Meross devices need 2.4GHz WiFi
• Verify signal strength at device location
• Check router hasn't changed password

Power Strip Features

Individual Outlet Control

• Each outlet controllable separately in app
• USB ports usually always-on
• Master switch controls all outlets

Energy Monitoring

• View power usage per outlet (supported models)
• Check Meross app > Device > Energy
• Data may take time to accumulate

Matter Setup

Pairing Matter Device

1. Scan Matter QR code on device/packaging
2. Use Apple Home, Google Home, or SmartThings
3. Device joins network and appears in app
4. Can add to Meross app after for extra features

Matter Troubleshooting

• Ensure controller supports Matter
• Device may need factory reset before pairing
• Keep device close to router during setup
• Check Thread border router if Thread-based

HomeKit Integration

WiFi models with HomeKit:

• Scan HomeKit code during initial setup
• If missed, reset device and set up again
• Appears in Home app after setup
• Control via Siri

Outdoor Plug Specific

• IP44 or higher weather rating
• Protect connections from direct rain
• Check GFCI outlet hasn't tripped
• WiFi signal may be weaker outdoors

Schedule and Automation

• Set schedules in Meross app
• Configure sunrise/sunset triggers
• Create scenes for multiple devices
• Check time zone is correct

Factory Reset

1. Press and hold button 5-10 seconds
2. LED will flash rapidly
3. Device returns to factory state
4. Remove from app and re-add

When to Contact Support

Contact Meross support if:

• Device won't power on
• Overheating during use
• Physical damage
• Persistent connection failures