Smart WiFi Power Strips Not Controlling Outlets

WiFi smart power strips from brands like BN-LINK, ConnectSense, Gosund, HEYVALUE, Jinvoo, and Geeni offer individual outlet control via smartphone apps. This guide covers common connectivity and control issues.

Common Symptoms

• Individual outlets not responding to commands
• Power strip showing offline in app
• USB ports not charging devices
• Surge protection triggered
• Voice commands not controlling outlets
• Schedules not working

Basic Troubleshooting

1. Check Physical Connection

• Ensure strip is plugged into working outlet
• Check master power switch if present
• Look for LED indicators showing power status
• Verify connected devices work in regular outlets

2. Check WiFi Connection

• Smart strips require 2.4GHz WiFi (not 5GHz)
• Verify router is broadcasting 2.4GHz network
• Check signal strength at strip location
• Move strip closer to router if needed

3. Power Cycle

1. Unplug strip from wall outlet
2. Wait 30 seconds
3. Plug back in and wait for reconnection
4. Check app for device status

Individual Outlet Control

Outlet Not Responding

• Check if outlet is enabled in app
• Some strips have outlets that aren't individually controllable
• Verify outlet isn't locked in off position
• Check load on outlet isn't exceeding rating

USB Ports

• USB ports are often always-on, not controllable
• Check port voltage compatibility with your device
• Try different USB cable
• Some ports may be slow-charge only

WiFi Reconnection

After Router/Password Change

1. Remove strip from app
2. Factory reset strip (usually hold button 5-10 seconds)
3. LED will flash indicating pairing mode
4. Re-add in app with new WiFi credentials

Frequent Disconnections

• Assign static IP in router settings
• Check for WiFi interference from other devices
• Move strip away from microwave/cordless phones
• Update router firmware

Voice Control Setup

Alexa

1. Enable skill for your strip brand (Gosund, Tuya Smart, etc.)
2. Link account in Alexa app
3. Discover devices
4. Rename outlets for easy voice control

Google Home

1. Open Google Home app
2. Add device > Works with Google
3. Search for brand (many use Tuya/Smart Life)
4. Link account and import devices

Surge Protection

Surge Indicator

• Most strips have LED showing surge protection status
• If protection indicator is off, strip may need replacement
• Surge events can damage protection circuit

After Power Surge

• Unplug strip and inspect for damage
• Check if strip still provides smart functionality
• If outlets don't work, protection may have failed safely
• Replace strip if surge protection is depleted

Schedule and Automation

Schedules Not Working

• Check time zone setting in app
• Verify schedule is enabled
• Ensure strip is online when schedule triggers
• Delete and recreate problematic schedules

App-Specific Notes

Many strips use Tuya/Smart Life ecosystem:

• BN-LINK, HEYVALUE, Jinvoo often use Tuya app
• Gosund has its own app but also works with Tuya
• ConnectSense and Geeni have dedicated apps
• Check manufacturer for correct app

Factory Reset

Most strips reset by holding button 5-10 seconds:

1. Press and hold power/reset button
2. Wait for LED to flash rapidly
3. Release button
4. Remove from app and re-add

When to Contact Support

Contact manufacturer support if:

• Strip won't power on at all
• Burning smell or visible damage
• Outlets spark when plugging in devices
• Overheating during normal use