How to Set Up Your Amcrest 4MP ProHD PTZ Camera

Intermediate 30-45 minutes

What You'll Need

  • Amcrest 4MP ProHD PTZ Camera
  • PoE+ switch or compatible power adapter
  • Ethernet cable (included)
  • Smartphone with Amcrest View app
  • Mounting hardware (included)
  • Drill and appropriate bits for your mounting surface

Step 1: Plan Your Installation

Choose a mounting location that provides a clear view of the area you want to monitor. Ensure the mounting surface can support at least 3 times the weight of the camera. For outdoor installations, verify the location is weather-protected or use appropriate weatherproofing.

Step 2: Mount the Camera

Use the included template to mark drill holes. Install the wall mount bracket using the provided screws and anchors. For added security, attach the included safety chain/carabiner. Connect the camera to the mount and secure all connections.

Step 3: Connect Power and Network

PoE+ Connection (Recommended): Connect the Ethernet cable from your PoE+ switch directly to the camera. The single cable provides both power and network connectivity.

Separate Power: If not using PoE+, connect the power adapter to the camera's power input and use the Ethernet cable for network only.

Step 4: Find the Camera on Your Network

Download and install the Amcrest IP Config tool from amcrest.com/support on your computer. Run the tool to discover your camera's IP address on the network. Note this IP address for web access configuration.

Step 5: Set Up the Mobile App

Download the Amcrest View app on your smartphone (iOS or Android). Create an account or sign in. Tap the "+" icon to add a new device. Scan the QR code on the camera or enter the device's serial number manually. Follow the prompts to complete setup.

Step 6: Configure PTZ Settings

Access the camera through the web interface or app to configure:

  • Preset Positions: Save specific pan/tilt/zoom positions for quick access
  • Patrol Routes: Create automated patrol sequences between presets
  • Motion Tracking: Enable auto-tracking to follow detected motion

Features

  • 4MP Resolution: Crystal clear 2K video quality
  • PTZ Control: Pan, tilt, and optical zoom for complete coverage
  • Night Vision: IR LEDs for visibility in complete darkness
  • Two-Way Audio: Built-in microphone and speaker
  • SD Card Recording: Local storage option via microSD slot

Troubleshooting

  • Camera not found: Verify PoE+ switch is providing adequate power; check Ethernet connections
  • PTZ not responding: Check PTZ protocol settings match your NVR/software
  • Poor image quality: Clean the lens; adjust focus settings; check network bandwidth
  • Can't connect remotely: Verify port forwarding or P2P settings; check firewall rules