Having trouble connecting your Amazon Echo to WiFi? This guide walks through the most common WiFi connection problems and how to solve them.
Common Reasons Echo Won't Connect to WiFi
- Wrong WiFi password entered
- Router is broadcasting 5GHz only
- Echo is too far from the router
- Router has MAC filtering enabled
- Too many devices on the network
How to Fix Echo WiFi Connection Problems
Double-Check Your WiFi Password
WiFi passwords are case-sensitive. Make sure caps lock is off and you are typing the exact password. If you recently changed your WiFi password, you will need to update it in the Alexa app.
Use a 2.4GHz Network for Setup
Some Echo devices have trouble connecting to 5GHz networks during initial setup. If your router uses the same name for both bands, try one of these options:
- Temporarily turn off the 5GHz band in your router settings
- Create a separate network name for your 2.4GHz band
- Move your Echo closer to the router during setup
Restart Your Router and Echo
- Unplug your router and wait 30 seconds
- Plug the router back in and wait 2-3 minutes
- Unplug your Echo and wait 30 seconds
- Plug your Echo back in and try connecting again
Check Router Security Settings
Some router settings can block smart home devices:
- Turn off MAC address filtering, or add your Echo to the allowed list
- Disable AP isolation (also called client isolation)
- Make sure your router firmware is updated
Forget the Network and Reconnect
- Open the Alexa app
- Go to Devices > Echo & Alexa
- Select your Echo
- Tap Change next to WiFi Network
- Follow the setup prompts to connect to your network
Echo Keeps Disconnecting from WiFi
If your Echo connects but keeps dropping offline, the problem is usually WiFi signal strength. Try moving the Echo closer to your router, or add a WiFi extender to improve coverage.