Aqara Camera Hub G5 Pro Not Connecting or Recording

The Aqara Camera Hub G5 Pro combines a 2K security camera with a Zigbee 3.0 hub, supporting both WiFi and PoE (Power over Ethernet) connectivity. This guide addresses camera, hub, and recording issues.

Camera Not Connecting During Setup

Symptoms

• QR code scan fails
• Camera not found in Aqara Home app
• Setup times out

Solutions

1. Check connection type - WiFi model requires 2.4GHz network. PoE model needs PoE switch or injector.
2. Reset camera - Hold the reset button for 10 seconds until you hear "Waiting for connection".
3. Use correct app - Set up through Aqara Home app, not Apple Home or other platforms first.
4. Verify power - For PoE model, ensure PoE source provides adequate power (802.3af/at).
5. Phone Bluetooth - Enable Bluetooth on your phone during initial setup for device discovery.

Live View Not Loading

Symptoms

• Black screen in app
• Buffering or loading spinner
• Connection timed out error

Solutions

1. Check camera status - Verify camera shows as online in Aqara Home app device list.
2. Improve bandwidth - 2K streaming requires at least 4 Mbps. Test your connection speed.
3. Use local stream - When on same WiFi network, video should load faster via local connection.
4. Restart camera - Power cycle the camera or use restart option in app settings.
5. Update firmware - Check for firmware updates in device settings.

Recording Not Working

Symptoms

• No recordings in timeline
• Motion events not captured
• SD card not recognized

Solutions

1. Format SD card - In camera settings, format the microSD card (up to 512GB supported).
2. Check recording mode - Configure motion detection recording or 24/7 continuous in settings.
3. Enable detection - Ensure motion detection, AI detection (person, pet, vehicle) is enabled.
4. Verify storage - Check available space on SD card. Old recordings auto-delete when full.

Zigbee Hub Function Not Working

Symptoms

• Zigbee devices won't pair
• Aqara sensors unresponsive
• Hub features not appearing

Solutions

1. Enable hub mode - In camera settings, ensure the Zigbee hub feature is enabled.
2. Pair devices - In Aqara Home, tap + to add accessories and put Zigbee devices in pairing mode.
3. Distance - Keep Zigbee devices within 30 feet of the camera hub.
4. Check compatibility - The G5 Pro supports Aqara and most Zigbee 3.0 devices.

HomeKit Integration Issues

Symptoms

• Camera not showing in Apple Home
• HomeKit Secure Video not working
• Notifications not appearing

Solutions

1. Enable HomeKit - In Aqara Home app camera settings, enable HomeKit and scan the code in Apple Home.
2. iCloud+ subscription - HomeKit Secure Video requires iCloud+ plan with at least 50GB storage.
3. Home Hub - An Apple TV or HomePod as home hub is required for HSV recording.
4. Re-add to HomeKit - Remove camera from Home app and re-add if issues persist.