Aqara Smart Lock Not Connecting or Unlocking

Aqara smart locks offer fingerprint, code, and app control. This guide covers connectivity and unlocking issues.

Lock Not Pairing to Hub

1. U100 requires Aqara Hub (Zigbee)
2. U200 supports Matter (no hub needed)
3. Put lock in pairing mode per instructions
4. Keep hub within 30 feet of lock
5. Check hub firmware is updated

Matter Setup (U200)

1. Scan Matter QR code on lock
2. Add to Home app, Google Home, or Alexa
3. Thread border router required for best connection
4. Alternatively use Bluetooth pairing
5. Multi-admin allows multiple platforms

Fingerprint Not Recognized

1. Re-enroll finger at different angles
2. Clean sensor with dry microfiber cloth
3. Enroll same finger 2-3 times for reliability
4. Avoid wet or dirty fingers
5. Cold weather reduces accuracy

NFC Card Not Working

1. Only enrolled cards work
2. Add card in Aqara Home app
3. Hold card flat against sensor area
4. Check card isn't expired in app
5. Some phone NFC may not work

Auto-Lock Issues

1. Configure auto-lock time in app (15-60 seconds)
2. Door sensor must detect closed door
3. Adjust door sensor magnet alignment
4. Disable and re-enable to reset
5. Check door closes fully (strike alignment)

HomeKit Setup

1. Pair via Aqara Home app first
2. Enable HomeKit in lock settings
3. Add to Home app using Aqara bridge
4. Lock/unlock and status available in Home
5. Users managed in Aqara app only