The Aqara Video Doorbell G4 offers HomeKit Secure Video support with local processing. This guide covers common issues.
Doorbell Won't Connect
Setup issues:
- Aqara Home app: Initial setup requires Aqara Home app
- 2.4GHz WiFi: Only supports 2.4GHz networks
- HomeKit code: Add to Apple Home using code in Aqara app
- Hub not required: G4 connects directly to WiFi
- Reset: Hold reset button until voice prompt
HomeKit Secure Video
HSV-specific issues:
- iCloud storage: Requires 200GB+ iCloud plan for recording
- Home hub: Apple TV or HomePod needed for HSV
- Face recognition: Enable in Home app settings
- Activity zones: Configure in Home app
- Recording options: Stream vs stream & record settings
Chime Issues
Doorbell sound problems:
- Indoor chime: Requires Aqara Chime (sold separately)
- Chime pairing: Hold chime button during doorbell ring
- HomePod announcement: HomePod can announce doorbell
- Volume: Adjust chime volume in Aqara app
Power Options
Battery and wired operation:
- Battery powered: Uses replaceable batteries
- Battery life: Several months depending on activity
- Low battery: App notifies when battery low
- No wired option: G4 is battery-only (no transformer)
Detection and Alerts
Motion and person detection:
- Face recognition: Identifies known people locally
- Package detection: Detects packages at door
- Local AI: Processing happens on device
- Quick responses: Pre-recorded messages for visitors