Reolink Camera Not Connecting or Stream Issues

Reolink cameras offer good value but can have connectivity challenges. This guide addresses common issues with WiFi and PoE Reolink cameras.

Camera Won't Connect to WiFi

Initial setup problems:

  • 2.4GHz only: Most Reolink WiFi cameras only support 2.4GHz networks
  • Password characters: Avoid special characters in WiFi password during initial setup
  • QR code method: The app generates a QR code - hold phone 8-12 inches from camera lens
  • Brightness: Ensure phone screen brightness is at maximum for QR code scanning
  • Ethernet first: Some users connect via ethernet to configure WiFi, then switch to wireless

Stream Drops or Poor Quality

If video frequently buffers or disconnects:

  • WiFi signal: Check signal strength in camera settings - consider WiFi extender or PoE switch
  • Bandwidth: Lower stream resolution if network is congested
  • Dual-band camera: If you have a dual-band model, try connecting to 5GHz for better throughput
  • Direct connection: Use sub-stream for live viewing, main stream for recording
  • NVR connection: Wired NVR connections are more stable than app-based viewing

Can't View Remotely

If camera works locally but not remotely:

  • Reolink account: Ensure camera is bound to your Reolink account
  • UID mode: Most users should use UID connection mode rather than IP/DDNS
  • Port forwarding: Not usually required for UID mode, but needed for direct access
  • Cloud service: Check if Reolink cloud services are experiencing outages

Home Assistant Integration

For Home Assistant users:

  • Reolink integration: Use the official Reolink integration (requires local API access)
  • Enable local API: In camera settings, ensure "Local Access" or API is enabled
  • RTSP streams: You can also add cameras via generic camera using RTSP URL
  • Static IP: Assign a static IP to prevent integration breaking after IP change

Night Vision Issues

Problems with low-light performance:

  • IR reflection: Position camera to avoid IR reflecting off windows or walls
  • IR settings: Adjust IR LED intensity in camera settings
  • Color night vision: Ensure adequate ambient light for spotlight cameras in color mode