Arlo Camera Troubleshooting
Arlo cameras connect via WiFi directly or through an Arlo SmartHub/Base Station. Different models have different connectivity requirements.
Camera Won't Connect
WiFi Cameras (Essential, Pro 4/5, Ultra)
- Download Arlo app and create account
- Tap + > Cameras and select your model
- Scan the QR code on the camera
- Connect to 2.4GHz WiFi when prompted
- Wait for camera to come online (LED turns solid)
Base Station Cameras
- Connect Base Station via Ethernet to router
- Add Base Station in the app first
- Sync camera by pressing sync button on both
- Camera connects to Base Station, not WiFi
Connection Issues
- Move camera closer to router or Base Station
- Check that 2.4GHz is enabled (cameras don't use 5GHz for setup)
- Factory reset: Hold sync button for 15+ seconds
- Update firmware via the Arlo app
Base Station Offline
- Check Ethernet cable is securely connected
- Verify your router has internet access
- Power cycle: Unplug for 30 seconds, reconnect
- Check LED status (solid green = connected)
Video/Recording Issues
No Recordings
- Check motion detection is enabled in camera settings
- Verify Arlo subscription status (affects cloud storage)
- Check activity zones aren't excluding the area
- Ensure camera isn't in "Standby" or "Disarmed" mode
Poor Video Quality
- Check WiFi signal strength in camera settings
- Adjust video quality settings (may need subscription)
- Clean the camera lens
- Add a WiFi extender if signal is weak
Battery Cameras
- Battery life varies (1-6 months) based on activity
- Reduce motion sensitivity to extend battery
- Solar panels available for continuous charging
- Magnetic chargers make recharging easy
HomeKit Integration
Some Arlo cameras support HomeKit:
- Enable in Arlo app > Camera > Settings > HomeKit
- Requires compatible model and firmware
- Add to Home app using displayed code
- HomeKit Secure Video requires iCloud+ subscription