Problem Description
Your Arlo Essential Spotlight Camera is not connecting to WiFi, showing offline in the app, or failing during initial setup.
Common Causes
- Camera out of WiFi range
- Using 5GHz network instead of 2.4GHz
- Battery too low to connect
- Router security blocking connection
- Arlo app needs updating
Solutions
1. Verify WiFi Requirements
- Arlo Essential cameras connect directly to WiFi (no base station)
- Must use 2.4GHz network (5GHz not supported)
- WPA2 security recommended
- Signal strength is critical for outdoor placement
2. Check Battery
- Ensure battery has at least 20% charge
- Charge fully before initial setup
- Low battery prevents WiFi connection
3. Move Camera Closer for Setup
- Bring camera within 10 feet of router
- Complete setup process
- Then move to final location
- Check signal strength in app after moving
4. Reset and Reconnect
- Press and hold sync button for 15 seconds
- LED will flash amber then go out
- Open Arlo app and remove camera if listed
- Add camera again and follow setup
5. Check Router Settings
- Disable AP isolation
- Ensure DHCP has available addresses
- Try temporarily disabling firewall
- Check if MAC filtering is blocking camera
6. Update App and Firmware
- Update Arlo app to latest version
- Once connected, check for firmware updates
- Keep camera online during updates
When to Contact Support
Contact Arlo Support if the camera will not enter setup mode, LED shows unusual patterns, or battery will not charge.