Arlo Go 2 Cellular Camera Not Connecting or Recording

Common Causes

The Arlo Go 2 uses LTE cellular connectivity as its primary connection method, with optional WiFi as a backup. When the camera is not connecting or recording, the issue often involves:

• Cellular data plan inactive or expired
• SIM card not properly seated or not activated
• Weak LTE signal at the camera's location
• Cellular data cap reached, throttling or suspending service
• Battery too low to maintain a cellular connection
• Camera firmware outdated
• Camera mode set to Disarmed, preventing recording

Step 1: Check Your Cellular Plan Status

The Arlo Go 2 requires an active cellular data plan to function when WiFi is not available. Log in to your cellular carrier's website or app and verify that the plan associated with the camera's SIM card is active and has not expired. Also confirm that you have not exceeded your data allowance, as some carriers suspend data service when the cap is reached.

Step 2: Verify SIM Card Installation

1. Remove the battery from the camera.
2. Open the SIM card slot and ensure the nano SIM is properly seated in the tray.
3. Remove the SIM card and inspect it for any visible damage or corrosion.
4. Reinsert the SIM card firmly and replace the battery.

If your model uses an eSIM, skip this step and instead verify activation through the Arlo app under device settings.

Step 3: Check LTE Signal Strength

In the Arlo app, navigate to the camera's Device Settings and check the cellular signal strength. The camera needs at least two bars for reliable video uploads. If the signal is weak at the current location, try repositioning the camera. Even a few feet of difference can improve signal reception. If the area consistently has poor cellular coverage, the Arlo Go 2 may not be suitable for that location without a cellular signal booster.

Step 4: Check Battery Level

Cellular connections consume more power than WiFi. If the battery is below 15 percent, the camera may disconnect to preserve power. Remove the battery and charge it fully using the magnetic charging cable. For remote locations, pair the camera with the Arlo Solar Panel to maintain battery charge without manual intervention.

Step 5: Restart the Camera

1. Remove the battery from the Arlo Go 2.
2. Wait 30 seconds.
3. Reinsert the battery.
4. Wait two to three minutes for the camera to boot and establish a cellular connection.
5. Check the Arlo app to see if the camera appears online.

Step 6: Try WiFi as an Alternative

If a WiFi network is available near the camera, connect it as a backup. In the Arlo app, go to the camera's Device Settings, then Connection, and add a WiFi network. The Arlo Go 2 supports dual connectivity and will automatically switch between cellular and WiFi depending on which signal is stronger. This can help determine whether the issue is specifically with the cellular connection.

Step 7: Check Recording Settings

If the camera is connected but not recording, verify these settings:

1. Ensure the camera mode is set to Armed, not Disarmed.
2. Check motion detection is enabled and the sensitivity is not set too low.
3. Review your recording rules under Modes to confirm "record video" is an action for motion triggers.
4. If you have an Arlo Secure subscription, verify it is active to enable cloud recording.

Step 8: Update Firmware

Navigate to Settings then My Devices in the Arlo app and select the Go 2 camera. Check for firmware updates and install them if available. Firmware updates frequently include cellular modem improvements that can resolve connectivity issues.

Step 9: Factory Reset

If the camera still refuses to connect, perform a factory reset as a last resort.

1. Press and hold the sync button on the camera for 15 seconds until the LED blinks amber.
2. In the Arlo app, remove the camera from your account.
3. Add it again as a new device and re-enter your cellular and WiFi settings.

When to Contact Support

If the camera cannot establish a cellular connection after a factory reset with a known-active SIM card and adequate signal, the LTE modem may be defective. Contact Arlo Support for hardware diagnosis and potential replacement.