Arlo Pro 5S Camera Not Connecting to WiFi or Base Station

Problem Description

Your Arlo Pro 5S 2K Spotlight Camera is showing as offline, won't connect to your WiFi network, or fails to sync with the Arlo SmartHub or base station. The camera may show a flashing amber LED or fail to appear in the Arlo app.

Common Causes

• Camera is out of range of the SmartHub or WiFi network
• Weak WiFi signal or network congestion
• SmartHub firmware needs updating
• Camera battery is too low to connect
• Router firewall or security settings blocking connection
• 2.4GHz vs 5GHz network confusion

Solutions

1. Check Camera Battery Level

Ensure the battery has at least 20% charge. A low battery can prevent the camera from maintaining a stable connection. Charge the battery fully before attempting to reconnect.

2. Move Camera Closer to SmartHub

For initial setup, place the camera within 10 feet of the SmartHub or base station. After successful pairing, you can move it to the desired location. The camera should be within 300 feet of the hub with clear line of sight.

3. Restart the SmartHub

1. Unplug the SmartHub power adapter
2. Wait 30 seconds
3. Plug it back in and wait for the LED to turn solid green
4. Try syncing the camera again

4. Re-sync the Camera

1. Open the Arlo app and go to Settings > My Devices
2. Select your SmartHub and tap Add Device
3. Press the sync button on the camera for 2 seconds until LED blinks blue
4. Press the sync button on the SmartHub
5. Wait for the camera LED to turn solid blue

5. Check WiFi Network Settings (WiFi Direct Mode)

If using WiFi direct mode without a SmartHub:

• Ensure you're connecting to a 2.4GHz network (not 5GHz)
• Check that your router isn't using WPA3 (use WPA2 instead)
• Disable AP isolation if enabled on your router
• Move the camera closer to the router during setup

6. Update Firmware

1. Open the Arlo app and go to Settings > My Devices
2. Select your SmartHub
3. Check for firmware updates and install if available
4. After updating, restart the SmartHub

7. Factory Reset the Camera

If nothing else works, perform a factory reset:

1. Press and hold the sync button for 15 seconds
2. The LED will blink amber then turn off
3. Release the button and wait for the LED to start blinking
4. Re-add the camera through the Arlo app

When to Contact Support

Contact Arlo Support if the camera still won't connect after trying all steps, the LED shows an unusual pattern not documented, or you suspect hardware failure.