Arlo Ultra 2 and Doorbell Video Not Recording

Arlo Ultra 2 cameras and Video Doorbell provide high-resolution security footage with smart detection features. This guide addresses video recording and streaming issues.

Common Symptoms

  • Camera not recording motion events
  • Live view not loading or showing black screen
  • Recordings missing from library
  • Delayed or no motion notifications
  • Poor video quality or buffering
  • Night vision not working

Recording Issues

1. Check Armed Mode

  • Verify system is armed in Arlo app
  • Cameras don't record when system is disarmed
  • Check mode schedule isn't conflicting
  • Ensure camera is included in current mode settings

2. Verify Motion Detection Settings

  1. Open Arlo app > Settings > Camera name
  2. Check Motion Sensitivity level
  3. Increase sensitivity if motion isn't being detected
  4. Verify activity zones include area of interest

3. Check Subscription Status

  • Cloud recording requires active Arlo Secure subscription
  • Without subscription, only live view works
  • Check subscription status in Account settings

Live View Problems

Black Screen or Won't Load

  1. Check camera battery level or power connection
  2. Verify camera is online in Arlo app
  3. Restart camera from app settings
  4. Check WiFi signal strength at camera location
  5. Force close and reopen Arlo app

Buffering or Delayed Stream

  • Move camera closer to base station or router
  • Reduce video quality setting for better streaming
  • Check internet upload speed (need 2+ Mbps per camera)
  • Limit other bandwidth-heavy activities during viewing

Battery Camera Issues (Ultra 2)

Check Battery Level

  • View battery percentage in Arlo app
  • Charge when below 20%
  • Cold weather significantly reduces battery life
  • High activity drains battery faster

Power Issues

  • If using solar panel, ensure adequate sunlight
  • Verify charging cable is connected properly
  • Check magnetic mount connection if applicable

Doorbell Specific Issues

Doorbell Not Ringing

  • Check doorbell button is pressed firmly
  • Verify chime settings in Arlo app
  • If using existing chime, check transformer compatibility (16-24V AC)
  • Test with app-based notification to isolate issue

Wired Power Problems

  • Verify transformer provides 16-24V AC
  • Check wiring connections at doorbell and chime
  • Use Arlo power kit if transformer is insufficient

Night Vision Issues

Night Vision Not Activating

  1. Check night vision setting (Auto, On, or Off)
  2. Clean camera lens—dust affects IR sensors
  3. Verify camera isn't pointed at reflective surfaces
  4. Move away from windows (IR reflects off glass)

Color Night Vision (Ultra 2)

  • Requires integrated spotlight to be enabled
  • Works best with some ambient light present
  • May reduce battery life faster

Motion Detection Optimization

Reduce False Alerts

  • Draw activity zones to exclude high-traffic areas
  • Lower sensitivity to reduce trigger from trees/shadows
  • Enable AI detection for people, vehicles, animals, packages
  • Position camera to avoid pointing at busy streets

Sync with SmartHub/Base Station

  1. Ensure base station is online (LED check)
  2. Re-sync camera if connection lost
  3. Keep camera within range of base station
  4. Update base station firmware

When to Contact Support

Contact Arlo support if:

  • Camera won't turn on despite charged battery
  • Physical damage to camera or lens
  • Base station won't connect after reset
  • Persistent connection issues after all troubleshooting