If your August Smart Lock is not connecting to your phone via Bluetooth or not showing in the app, this guide covers the most common fixes for connection problems.
Why August Lock Won't Connect
- Bluetooth is turned off on your phone
- Lock batteries are low
- Too far from the lock
- August Connect bridge is offline
- Too many paired Bluetooth devices
How to Fix August Lock Connection Issues
Toggle Bluetooth Off and On
The simplest fix that works most of the time:
- Open your phone settings
- Turn Bluetooth off
- Wait 30 seconds
- Turn Bluetooth back on
- Open the August app and try to connect
Check the Lock Batteries
Low batteries cause connection problems even if the lock still works manually. The lock needs enough power to maintain a Bluetooth connection. Replace the batteries if they are below 20% in the app, or if the lock has been installed for over a year.
Move Closer to the Lock
Bluetooth range is about 30 feet, but walls and doors reduce it. Stand within 10 feet of the lock when trying to connect, especially during initial setup.
Clear Old Bluetooth Pairings
If you have many Bluetooth devices paired to your phone, clear out ones you no longer use. Go to Bluetooth settings, find old devices, and select Forget This Device.
Fix August Connect Bridge Issues
If you use an August Connect or WiFi bridge for remote access:
- Unplug the August Connect
- Unplug your router
- Wait 60 seconds
- Plug the router back in first
- Wait 3-5 minutes
- Plug the August Connect back in
Make sure the Connect is within 15-30 feet of both your router and the lock.
Force Close and Reopen the App
Sometimes the August app gets stuck. Force close it completely, then reopen it and try to connect again.