Bosma Aegis Smart Lock Not Unlocking

The Bosma Aegis Smart Lock offers fingerprint, PIN, app, and key entry methods with WiFi connectivity. This guide covers common locking, unlocking, and connectivity issues.

Lock Not Connecting During Setup

Symptoms

  • Bosma app can't find lock
  • WiFi setup fails
  • Bluetooth pairing times out

Solutions

  1. Enable Bluetooth - Turn on phone Bluetooth and stay within 6 feet during setup.
  2. Use 2.4GHz WiFi - Lock only supports 2.4GHz networks, not 5GHz.
  3. Factory reset - Reset lock per instructions, then retry setup from beginning.
  4. Update Bosma app - Ensure you have the latest app version from your app store.
  5. Check batteries - Install fresh 4x AA batteries for reliable setup.

Fingerprint Not Recognized

Symptoms

  • Fingerprint rejected repeatedly
  • Works sometimes, fails other times
  • New fingerprints won't enroll

Solutions

  1. Clean sensor - Wipe fingerprint sensor with a dry, soft cloth.
  2. Re-enroll fingerprint - Delete and re-add fingerprint, pressing firmly during enrollment.
  3. Multiple registrations - Register same finger 2-3 times at different angles.
  4. Dry fingers - Wet or sweaty fingers don't scan well. Dry before using.
  5. Check storage - Lock has a maximum fingerprint capacity. Delete unused fingerprints if full.

PIN Code Issues

Symptoms

  • Correct PIN rejected
  • Keypad doesn't light up
  • Can't add new PIN codes

Solutions

  1. Wake keypad - Touch keypad to wake from sleep before entering PIN.
  2. Check code length - PINs are typically 4-10 digits. Verify correct length.
  3. Delete and recreate - Remove existing PIN in app and create fresh code.
  4. Master code - Ensure you're not confusing user codes with the master/admin code.

Auto-Lock Not Working

Symptoms

  • Door doesn't lock automatically
  • Auto-lock activates immediately
  • Inconsistent timing

Solutions

  1. Enable auto-lock - In Bosma app, enable auto-lock feature and set desired delay.
  2. Check door sensor - If equipped with door sensor, ensure it detects door closed state.
  3. Adjust timing - Set auto-lock delay longer if it locks before you want.
  4. Manual mode - Disable auto-lock if you prefer manual locking only.

Remote Access Not Working

Symptoms

  • Can't unlock from outside home
  • App shows lock offline
  • Commands fail remotely

Solutions

  1. WiFi connection - Verify lock shows as online/connected in Bosma app.
  2. Internet connection - Check your home internet is working properly.
  3. Bosma cloud - Remote access requires Bosma cloud service. Check for outages.
  4. Re-connect WiFi - In app, reconnect lock to WiFi if connection was lost.

Voice Assistant Integration

Symptoms

  • Alexa/Google won't find lock
  • Voice commands don't work
  • Only lock works, not unlock

Solutions

  1. Link account - Enable Bosma skill in Alexa or link in Google Home.
  2. Discover devices - After linking, ask assistant to discover devices.
  3. Security restriction - For security, voice unlock may be disabled by default. Check Bosma app settings.
  4. PIN for unlock - Some integrations require speaking a PIN to voice-unlock for security.