Brilliant Smart Home Control Panel Not Connecting or Controlling

The Brilliant Smart Home Control panel is a touchscreen device that replaces your light switch and provides whole-home control. Available in 1-switch, 2-switch, and larger configurations, it serves as a central control point for smart home devices.

Panel Not Connecting to WiFi

Symptoms

• Setup fails at network step
• Panel shows offline after setup
• Cannot complete initial configuration

Solutions

1. Use 2.4GHz network - Brilliant panels only support 2.4GHz WiFi. Ensure you're selecting the correct network.
2. Check signal strength - WiFi signal may be weak at switch location. Consider a mesh system or access point.
3. Enter password correctly - Use the on-screen keyboard carefully. Special characters are case-sensitive.
4. Factory reset - In Settings > General > Reset, perform a factory reset and try setup again.
5. Disable isolation - Ensure AP isolation/client isolation is disabled on your router.

Built-in Switches Not Controlling Lights

Symptoms

• Physical switches don't turn lights on/off
• Slider controls unresponsive
• Wrong lights respond to switch

Solutions

1. Check wiring - Ensure the panel is properly wired to load wires. Line/load reversal will prevent switching.
2. Configure switches - In the Brilliant app, go to Control > Switches and assign each slider to the correct light load.
3. Check dimmer compatibility - Some LED bulbs aren't compatible with the dimmer. Try different bulbs or use on/off mode.
4. Calibrate dimmers - In switch settings, run dimmer calibration to match your specific bulbs.

Smart Home Devices Not Appearing

Symptoms

• Hue, Sonos, or other devices not discovered
• Devices shown but can't be controlled
• Integration stops working

Solutions

1. Same network - Ensure Brilliant and smart devices are on the same network and subnet.
2. Add integrations - In Brilliant app, go to Integrations and connect Philips Hue, Sonos, Ring, SmartThings, etc.
3. Re-discover devices - Remove and re-add integrations to refresh device discovery.
4. Check permissions - Some integrations require account linking. Complete OAuth authorization for each service.
5. Update firmware - Ensure Brilliant panel has latest firmware for best compatibility.

Voice Assistant Issues

Symptoms

• Alexa/Google doesn't respond
• Commands not understood
• Account linking failed

Solutions

1. Set up voice assistant - In Settings > Voice, choose Alexa or Google and complete account linking.
2. Check microphone - Ensure privacy shutter isn't covering the microphone. Toggle mic in quick settings.
3. Use correct wake word - Say "Alexa" or "Hey Google" depending on configured assistant.
4. Re-link account - Remove and re-add voice assistant connection if commands fail.

Touchscreen Not Responding

Symptoms

• Taps not registering
• Screen frozen
• Ghost touches

Solutions

1. Clean screen - Wipe with a soft, dry microfiber cloth to remove fingerprints and debris.
2. Restart panel - In Settings > General, restart the device to clear software issues.
3. Check for updates - Software updates often fix touch calibration issues.
4. Avoid moisture - Ensure the panel isn't installed in a high-humidity area that could affect the screen.

Multi-Way Switch Setup Issues

Symptoms

• 3-way switch not working with Brilliant
• Auxiliary switch configuration fails

Solutions

1. Check wiring type - Identify whether you have line/load in same box or split between boxes.
2. Use Brilliant auxiliary - For multi-way setups, use the Brilliant Auxiliary Switch in companion locations.
3. Consult wiring guide - The Brilliant app has wiring diagrams for various multi-way configurations.
4. Hire electrician - Multi-way wiring is complex. Professional installation is recommended.