Brilliant Smart Panel Not Responding or Display Issues

Brilliant smart home panels combine lighting control with touch displays. This guide covers common issues.

Panel Not Connecting to WiFi

1. Brilliant requires 2.4GHz WiFi network
2. Must have neutral wire installed
3. Panel needs strong WiFi signal (check location)
4. Factory reset: Hold bottom buttons 10 seconds
5. Try setup with mobile hotspot to test

Touch Screen Unresponsive

1. Clean screen with microfiber cloth
2. Restart panel by turning off breaker 30 seconds
3. Check for firmware updates in app
4. Screen protector can cause touch issues
5. Perform factory reset if persistent

Lights Not Controlling

1. Verify wiring matches load type (LED, incandescent)
2. Minimum load may be required for dimming
3. Disable dimming for incompatible bulbs
4. Check breaker and neutral wire connection
5. Use Brilliant-compatible LED bulbs

Camera/Motion Issues

1. Camera privacy switch may be enabled
2. Grant camera permission in Brilliant app
3. Motion sensor has limited range (6-8 feet)
4. Adjust motion sensitivity in settings
5. Disable video doorbell mode if not using

Integration Problems

1. Alexa: Re-link Brilliant skill in Alexa app
2. HomeKit: Remove and re-add via Home app
3. Google Home: Disconnect/reconnect in settings
4. SmartThings: Use Works with SmartThings
5. Home Assistant: Requires local API access

Intercom Not Working

1. All panels must be on same WiFi network
2. Microphone permission required in app
3. Check volume isn't muted on panels
4. Restart both panels if intercom fails