Dyson Pure Cool and Purifier Humidify products combine air purification with WiFi connectivity. This guide covers common issues.
Device Won't Connect to WiFi
Setup problems:
- Dyson Link app: Use official Dyson Link app
- 2.4GHz only: Most Dyson fans only support 2.4GHz WiFi
- WiFi button: Press and hold WiFi button on device during setup
- Factory reset: Hold power button 20 seconds for full reset
- Close proximity: Keep phone near device during initial setup
Remote Control Not Working
Remote and app issues:
- Remote battery: Replace CR2032 battery in remote
- Line of sight: Point remote at device's IR sensor
- Remote pairing: Some models need remote re-paired after reset
- App control: Use app when on same WiFi network as device
Air Quality Readings Seem Wrong
Sensor accuracy issues:
- Sensor warm-up: Sensors need time to calibrate after power on
- Clean sensors: Wipe sensor openings gently with dry cloth
- Placement: Keep away from direct sunlight and heat sources
- VOC baseline: VOC sensors establish baseline over time
- Outdoor pollution: High outdoor pollution can elevate readings
Humidifier Problems (PH Models)
For Purifier Humidify models:
- Water tank: Fill tank and seat properly
- Humidity target: Set target humidity in app
- Deep clean: Run deep clean cycle monthly
- Filter life: Replace humidifier filter when indicated
- Hard water: Use distilled water to reduce mineral buildup
Smart Home Integration
Voice and automation:
- Alexa: Enable Dyson skill for voice control
- Google: Link Dyson account in Google Home
- Commands: "Turn on Dyson", "Set Dyson to auto"
- Home Assistant: Dyson integration available (cloud-based)
- Automations: Automate based on air quality readings