Eufy Security Camera Offline or Not Connecting to WiFi

Eufy security cameras can go offline unexpectedly, leaving gaps in your home security monitoring. This is one of the most common issues reported by Eufy camera owners. Here is how to diagnose and fix the problem.

Common Causes

  • WiFi instability - Weak or inconsistent WiFi signal to the camera location
  • Wrong WiFi band - Eufy cameras require 2.4GHz WiFi, not 5GHz
  • Low battery - Battery-powered cameras may go offline when power is low
  • Firewall blocking - Network firewall settings may restrict camera access
  • HomeBase connection issues - Cameras connected through HomeBase depend on its connection
  • Router encryption - Some encryption settings are not compatible

How to Fix It

Step 1: Check Battery and Power

For battery-powered cameras, check the battery level in the Eufy app. Charge the camera if the battery is low. For wired cameras, make sure the camera is using its original adapter and cable. Try a different wall outlet if needed.

Step 2: Restart Your Router

Restarting your router can fix many WiFi-related issues:

  1. Unplug your router for 30 seconds
  2. Plug it back in and wait for it to fully restart
  3. Check if the camera comes back online

Step 3: Verify 2.4GHz Connection

Eufy cameras only work with 2.4GHz WiFi networks. If your router broadcasts both 2.4GHz and 5GHz bands under the same network name, create a separate 2.4GHz network for your cameras.

Step 4: Restart the HomeBase

If your cameras connect through a Eufy HomeBase:

  1. Unplug the HomeBase from power
  2. Wait one minute
  3. Plug it back in
  4. Wait for it to fully restart before checking camera status

You can also try connecting the HomeBase directly to your router with an ethernet cable for a more stable connection.

Step 5: Check Firewall Settings

If you have a firewall enabled on your network that restricts internet access, make sure your Eufy cameras are allowed through. Go to your firewall or router settings and whitelist the camera or disable restrictions for Eufy devices.

Step 6: Verify WiFi Encryption

Eufy cameras work best with WPA-PSK or WPA2-PSK encryption. If your router uses a different encryption type, try changing it or creating a guest network with compatible settings.

Step 7: Remove and Re-add the Camera

If other solutions do not work, try removing the camera from the app and adding it again:

  1. Open the Eufy Security app
  2. Go to the camera settings
  3. Remove the device
  4. Press the reset button on the camera
  5. Add the camera again by scanning the QR code

Step 8: Test with Mobile Hotspot

If the camera can connect to your phone hotspot but not your home WiFi, the problem is with your router settings. Check your router configuration for any restrictions on new devices.

Preventing Future Offline Issues

  • Position cameras within good WiFi range
  • Keep firmware updated through the Eufy app
  • Monitor battery levels on wireless cameras
  • Consider adding a WiFi extender if signal is weak in camera locations