eufy Security Cameras Not Recording or Streaming

eufy Security cameras including Floodlight Cam, Indoor Cam, Outdoor Cam, SoloCam, and eufyCam series provide local storage options with optional cloud features. This guide covers recording and streaming issues.

Common Symptoms

• Camera not recording motion events
• Live view not loading
• Recordings missing from library
• Motion notifications not working
• Night vision not activating
• Camera offline in app

Check Camera Status

1. Power Status

• Wired cameras: Check power connection and LED
• Battery cameras: Check battery level in app
• Solar panel models: Verify panel is receiving sunlight

2. WiFi Connection

• Check WiFi signal strength in camera settings
• Minimum 2 Mbps upload speed recommended per camera
• Move router closer or use WiFi extender

Recording Issues

Motion Detection Settings

1. Open eufy Security app
2. Select camera and go to Settings
3. Check Motion Detection is enabled
4. Adjust sensitivity level (1-100)
5. Verify detection zones are configured

Activity Zones

• Draw zones to focus on important areas
• Exclude high-traffic areas if getting false alerts
• AI detection helps filter humans, pets, vehicles

HomeBase Storage (eufyCam)

• Check HomeBase is online and connected
• Verify storage isn't full (Settings > Storage)
• Delete old recordings to free space
• Consider expanding with larger internal drive

Local Storage (SoloCam, Indoor Cam)

• Check microSD card is inserted properly
• Format card via app if corrupted
• Use high-endurance microSD cards
• Check card capacity isn't full

Live View Problems

Stream Not Loading

1. Check camera is online in app
2. Verify internet connection on phone
3. Force close and reopen app
4. Try streaming over cellular (rules out WiFi issues)

Poor Video Quality

• Increase video quality in camera settings
• Check bandwidth—multiple streams reduce quality
• Clean camera lens
• Improve WiFi signal for better streaming

Night Vision Issues

Night Vision Not Activating

• Check night vision mode (Auto, On, Off)
• Clean IR LED cover on camera
• Verify camera isn't pointed at reflective surface

Floodlight Cam

• Spotlight settings affect night vision mode
• When spotlight on, camera uses color night vision
• Adjust spotlight activation settings

Battery Camera Tips

Extending Battery Life

• Reduce motion sensitivity to prevent constant triggers
• Lower video quality setting
• Reduce detection zones
• Use solar panel for continuous charging

Battery Not Charging

• Check charging cable connection
• Try different USB cable
• Clean charging contacts
• Solar panel: Ensure unobstructed sunlight

HomeBase Issues (eufyCam)

HomeBase Offline

1. Check Ethernet connection
2. Verify router port is active
3. Power cycle HomeBase
4. Check HomeBase LED status

Cameras Not Connecting to HomeBase

1. Ensure cameras are within range
2. Re-sync camera to HomeBase
3. Update HomeBase firmware

Smart Home Integration

HomeKit

• Some eufy cameras support HomeKit Secure Video
• Requires iCloud+ subscription for HKSV
• Enable in eufy app > HomeKit settings

Alexa/Google

• Link eufy account in Alexa/Google Home
• View live feed on Echo Show or Nest Hub
• Say "Show [camera name]"

Factory Reset Camera

1. Find reset button on camera
2. Press and hold 10+ seconds
3. LED will indicate reset
4. Remove from app and re-add as new device

When to Contact Support

Contact eufy support if:

• Camera won't power on
• Hardware damage (lens, housing)
• Persistent connection failures
• HomeBase hardware issues