eufy smart locks offer fingerprint and keypad access. This guide covers connectivity and unlocking issues.
Lock Not Responding to App
- Ensure lock has fresh batteries (4x AA)
- Keep phone within 30 feet for Bluetooth control
- WiFi bridge required for remote access
- Force close and reopen eufy Security app
- Remove and re-pair lock in app settings
Fingerprint Not Recognized
- Clean fingerprint sensor with dry cloth
- Re-enroll finger at different angles
- Enroll same finger multiple times for better recognition
- Avoid wet or dirty fingers
- Cold weather reduces sensor accuracy
Keypad Not Responding
- Wake keypad by touching any button first
- Check backlight illuminates when touched
- Replace batteries if keypad is dim
- Verify correct code (no leading zeros)
- Master reset if all codes fail
Auto-Lock Not Working
- Enable auto-lock in eufy app settings
- Adjust auto-lock timer (default 30 seconds)
- Check door sensor is aligned properly
- Verify door closes completely (alignment issue)
- Disable and re-enable feature to reset
WiFi Bridge Setup Issues
- Bridge must be within 10 feet of lock
- Bridge connects to 2.4GHz WiFi only
- Ensure bridge LED is solid blue
- Re-pair bridge if lock shows "offline"
- Bridge enables Alexa/Google voice control