Eufy Video Doorbell 2K Not Ringing or Connection Issues

Problem Description

Your Eufy Video Doorbell 2K (Battery) is not ringing when pressed, not sending notifications, failing to connect to WiFi, or Live View is not working.

Common Causes

• Doorbell not connected to WiFi
• HomeBase offline (if used)
• Battery depleted
• Chime not configured
• Motion sensitivity too low

Solutions

1. Check Battery Level

1. Open eufy Security app
2. Select your doorbell
3. Check battery percentage
4. Charge if below 20%

2. Verify WiFi Connection

1. Check doorbell status in app
2. If offline, doorbell may have lost WiFi
3. Check your home WiFi is working
4. Doorbell needs 2.4GHz network

3. Reconnect to WiFi

1. Remove doorbell from mounting
2. Press and hold sync button until LED flashes
3. Open eufy app and add device
4. Follow setup to connect to WiFi

4. Configure Chime Settings

1. Go to doorbell settings in app
2. Find Indoor Chime settings
3. Enable HomeBase chime or add wireless chime
4. Test by pressing doorbell button

5. Check Motion Detection

1. Go to Motion Detection settings
2. Ensure detection is enabled
3. Adjust sensitivity - higher for more alerts
4. Configure activity zones if missing events

6. Check HomeBase (if applicable)

1. Ensure HomeBase is powered and online
2. Check Ethernet connection to router
3. LED should be solid blue when connected
4. Power cycle if showing offline

7. Factory Reset

1. Press and hold sync button for 10 seconds
2. LED will flash indicating reset
3. Remove from app and set up again

When to Contact Support

Contact Eufy Support if the doorbell button does not work mechanically, you see physical damage, or the device will not charge.