eufy Video Doorbell Dual Not Ringing or Recording

The eufy Video Doorbell Dual features two cameras (front-facing and package detection) for complete porch coverage. This guide addresses connectivity, recording, and dual-camera issues.

Doorbell Not Connecting During Setup

Symptoms

  • Voice prompt says "connection failed"
  • App can't find doorbell
  • QR code scan doesn't work

Solutions

  1. Check power - Wired models need 16-24VAC. Battery version needs charged battery.
  2. 2.4GHz WiFi - Doorbell requires 2.4GHz network, not 5GHz.
  3. Reset doorbell - Hold reset button until you hear "Ready to connect."
  4. HomeBase - This doorbell requires HomeBase 2 or newer. Ensure HomeBase is online.
  5. Enable Bluetooth - Phone Bluetooth is needed for initial pairing.

Package Detection Not Working

Symptoms

  • Lower camera not detecting packages
  • Package notifications not received
  • Only regular motion detected

Solutions

  1. Enable package detection - In doorbell settings, enable Package Detection feature.
  2. Define detection zone - Set up the package detection zone to cover your delivery area.
  3. Mounting angle - Install at 4 feet height with lower camera angled at ground level.
  4. Package size - Very small packages may not be detected. Detection works best on standard boxes.

Dual Camera Issues

Symptoms

  • One camera not recording
  • Picture-in-picture not showing
  • Video quality different between cameras

Solutions

  1. Both cameras enabled - Check settings to ensure both cameras are enabled for recording.
  2. Clean lenses - Wipe both camera lenses to ensure clear video.
  3. Firmware update - Update doorbell firmware for latest dual-camera features.
  4. View mode - In live view, toggle between cameras or enable split view.

Chime Not Ringing

Symptoms

  • No sound on button press
  • Mechanical chime not working
  • HomeBase not chiming

Solutions

  1. Configure chime type - In settings, select your chime type (mechanical, digital, or none).
  2. Chime connector - For wired install with mechanical chime, install included chime connector.
  3. HomeBase chime - Enable HomeBase chime in settings as alternative to wired chime.
  4. Indoor chime - Add eufy Indoor Chime (sold separately) for wireless chiming.