Eufy video doorbells offer local storage without subscription fees. This guide covers common issues.
Doorbell Won't Connect
Setup problems:
- Eufy Security app: Use eufy Security app
- HomeBase: Some models require HomeBase hub
- 2.4GHz: Typically only supports 2.4GHz WiFi
- Sync button: Press sync button to enter pairing mode
- Range: Keep within range of HomeBase or router
Recording and Storage
Video storage issues:
- Local storage: Records to HomeBase internal storage or SD card
- Cloud optional: Cloud storage available but not required
- Storage full: Old recordings auto-deleted when full
- Encryption: Military-grade encryption on local storage
Dual Camera Model
For Eufy Doorbell Dual:
- Package detection: Bottom camera detects packages at door
- Split view: View both cameras in app
- Setup: Both cameras configured together
AI Detection Issues
When detection isn't accurate:
- Human only: Enable human-only detection to reduce false alerts
- Activity zones: Define zones to monitor
- Sensitivity: Adjust detection sensitivity
- On-device AI: Processing happens locally
Smart Home Integration
Platform connections:
- Alexa: View on Echo Show devices
- Google Home: Link account for viewing
- HomeKit: Some models support HomeKit Secure Video
- Home Assistant: eufy Security integration available