eufyCam Wireless Camera Not Connecting or Recording

eufyCam wireless cameras (2C Pro and S3 Pro) offer wire-free installation with local storage via HomeBase. This guide covers connectivity, recording, and battery issues.

Camera Not Connecting to HomeBase

Symptoms

  • Camera won't sync
  • LED blinks but no connection
  • Shows offline in app

Solutions

  1. HomeBase required - eufyCam requires HomeBase hub. Ensure HomeBase is online first.
  2. Sync camera - Press sync button on camera, then sync button on HomeBase.
  3. Distance - During sync, keep camera within 6 feet of HomeBase.
  4. Reset camera - Hold reset button until LED blinks to factory reset.
  5. HomeBase capacity - Check if HomeBase has reached device limit.

Not Recording Motion Events

Symptoms

  • Motion not triggering recordings
  • Events missing from timeline
  • Live view works but no clips

Solutions

  1. Check mode - Ensure system is in Home or Away mode with recording enabled.
  2. Motion sensitivity - Increase sensitivity in camera settings.
  3. Activity zones - Verify zones cover areas you want monitored.
  4. Storage check - Check HomeBase storage. May need to delete old recordings or add drive.
  5. Human detection - If only human detection enabled, pets/animals won't trigger.

Battery Draining Quickly

Symptoms

  • Battery lasts days instead of months
  • Frequent recharging needed
  • Solar panel not maintaining charge

Solutions

  1. Reduce sensitivity - High sensitivity causes more recordings and faster drain.
  2. Limit live view - Frequent streaming uses significant battery.
  3. Check for constant triggers - Busy areas cause excessive recordings.
  4. Solar panel placement - Needs 4+ hours direct sunlight daily.
  5. Cold weather - Battery capacity reduces in cold. May need more frequent charging.

HomeKit Secure Video Issues

Symptoms

  • Not appearing in Apple Home
  • HSV not recording
  • Notifications not from Home

Solutions

  1. Enable HomeKit - In camera settings, enable HomeKit and scan code in Home app.
  2. iCloud+ required - HomeKit Secure Video requires iCloud+ subscription.
  3. Home Hub - Apple TV or HomePod required as home hub for HSV.
  4. Camera limit - Check iCloud+ plan for camera limit (1, 5, or unlimited).

Night Vision Issues

Symptoms

  • Black screen at night
  • Color night vision not working
  • IR reflection/glare

Solutions

  1. Night vision mode - Check if night vision is set to auto, on, or off in settings.
  2. Color night vision - S3 Pro has color night vision but needs some ambient light.
  3. Clean lens - Dust on lens can cause IR reflection.
  4. Avoid reflective surfaces - IR can reflect off windows and walls near camera.