Eve Energy Devices Not Controlling Power

Eve Energy products (Outlet, Smart Plug, and Strip) provide HomeKit and Thread/Matter-compatible power control with energy monitoring. This guide covers pairing, control, and energy tracking issues.

Device Not Pairing to HomeKit

Symptoms

  • HomeKit code scan fails
  • Device not found in Eve app
  • Pairing times out

Solutions

  1. Use Eve app - Download Eve app for initial setup before adding to Home app.
  2. Enable Bluetooth - Eve devices use Bluetooth for initial pairing.
  3. Stay close - Keep phone within 6 feet during pairing.
  4. Reset device - Hold button for 10 seconds until LED flashes to reset.
  5. HomeKit code - Scan code on device or packaging. Enter manually if camera fails.

Device Shows "No Response"

Symptoms

  • Home app shows "No Response"
  • Commands time out
  • Works when nearby but not remotely

Solutions

  1. Thread network - Newer Eve devices use Thread. Ensure you have a Thread border router (HomePod mini, Apple TV 4K).
  2. Bluetooth-only models - Older models need Bluetooth range. Stay within 30 feet.
  3. Home Hub - For remote access, Apple TV or HomePod must be set as home hub.
  4. Update firmware - Use Eve app to update to latest firmware.

Energy Monitoring Issues

Symptoms

  • Power consumption shows 0
  • Energy data not appearing
  • Historical data missing

Solutions

  1. Check in Eve app - Detailed energy data visible in Eve app, not just Home app.
  2. Plug something in - Verify a device is connected and drawing power.
  3. Wait for data - Energy totals accumulate over time. May take hours to show meaningful data.
  4. Enable Thread - Thread connection provides more frequent updates than Bluetooth.

Power Strip Individual Outlet Control

Symptoms

  • All outlets respond together
  • Can't control individual outlets
  • Only some outlets appear in HomeKit

Solutions

  1. Check model - Eve Energy Strip has 3 independently controlled outlets.
  2. Individual tiles - Each outlet appears as separate device in Home app.
  3. Re-pair if needed - Reset and re-pair to ensure all outlets are recognized.
  4. Update firmware - Firmware updates may fix outlet control issues.

Matter Compatibility

Symptoms

  • Can't add to Google Home or Alexa
  • Matter pairing fails
  • Only works with Apple

Solutions

  1. Check model - Only newer Eve devices support Matter. Older Thread/Bluetooth models are HomeKit-only.
  2. Update to Matter - Some Thread models can upgrade to Matter via Eve app firmware update.
  3. Add via HomeKit first - Pair with HomeKit, then share to other Matter controllers.
  4. Matter code - Use Matter setup code (different from HomeKit code) for non-Apple controllers.