Eve Light Strip provides full-color LED lighting with HomeKit and Thread/Matter support. This guide covers pairing, color, and hardware issues.
Light Strip Not Pairing
Symptoms
- Not found in Eve or Home app
- LED not blinking for pairing
- Setup times out
Solutions
- Power on - Ensure power adapter is connected and strip shows lights.
- Reset controller - Hold button on controller for 10 seconds until LED flashes.
- Use Eve app - Start setup in Eve app for best compatibility.
- Bluetooth enabled - Enable phone Bluetooth and stay close during pairing.
- HomeKit code - Scan code on controller or packaging.
Colors Not Displaying Correctly
Symptoms
- Wrong color shown
- Color inconsistent along strip
- White not truly white
Solutions
- Use Eve app - Eve app provides precise color control and presets.
- Adaptive lighting - If using adaptive lighting, colors adjust based on time of day.
- Check extension - Long extensions may show color variance at the end.
- Firmware update - Update may improve color accuracy.
Extension/Length Issues
Symptoms
- Extension not lighting
- Dim at the end
- Cut section not working
Solutions
- Maximum length - Don't exceed maximum recommended length (check specifications).
- Connection check - Ensure extension connectors are fully seated.
- Cut correctly - Only cut at marked cut lines. Incorrect cuts damage LEDs.
- Power injection - Very long runs may need power injection at far end.
Matter Cross-Platform Issues
Symptoms
- Works in Apple but not Google/Alexa
- Matter pairing fails
- Features missing on other platforms
Solutions
- Matter model required - Only Matter version supports Google/Alexa. Original is HomeKit-only.
- Update firmware - Some Thread models upgrade to Matter via firmware.
- Share from HomeKit - After pairing with HomeKit, share to other controllers.
- Feature parity - Some advanced features may only be available in Eve app.