The Eve Light Switch (Matter) is a Thread-enabled smart switch compatible with Matter controllers. This guide covers pairing, control, and wiring issues.
Switch Not Pairing
Symptoms
- Matter code scan fails
- Not found by controller
- Pairing times out
Solutions
- Verify power - Switch must have power from wiring. Check breaker.
- Reset switch - Triple-tap switch, then hold for 10 seconds to reset.
- Thread border router - Ensure you have HomePod mini, Apple TV 4K, or other Thread router.
- Matter code - Use code on switch or packaging. 11-digit numeric or QR code.
- Close proximity - Stay within 6 feet during initial pairing.
Switch Not Controlling Lights
Symptoms
- Physical toggle works but app doesn't
- App shows wrong state
- Lights flicker
Solutions
- Check wiring - Neutral wire is required. Verify proper Line/Load/Neutral connections.
- Minimum load - Some LED bulbs may be too low wattage. Try higher-draw bulb.
- Update firmware - Use Eve app to update switch firmware.
- Re-pair - Remove from controller and re-add if state sync issues persist.
Multi-Way (3-Way) Setup
Symptoms
- Second switch location not working
- Inconsistent behavior between switches
Solutions
- Smart switch both locations - For best results, use Eve switches at all locations.
- Auxiliary switch - Some configurations work with dumb auxiliary switch.
- Wiring type - Identify if you have line/load in same box or split.
- Consult wiring guide - Eve provides specific 3-way wiring diagrams.
Cross-Platform Control
Symptoms
- Works with Apple but not Google/Alexa
- Can't add to multiple controllers
- Control inconsistent
Solutions
- Matter multi-admin - After pairing with first controller, share to others.
- From Apple Home - Use "Turn On Pairing Mode" in Home settings to add to Google/Alexa.
- Same network - All controllers must be on same network.
- Controller limits - Maximum 5 Matter controllers per device.