Fi Smart Dog Collar Not Tracking Location

The Fi Smart Dog Collar tracks your dog's location using GPS, WiFi, and cellular connectivity. This guide covers tracking, connectivity, and battery issues.

Collar Not Connecting

Symptoms

• Collar not found in app
• Won't pair with phone
• Shows offline

Solutions

1. Charge collar - Fully charge the collar module before initial setup.
2. Enable Bluetooth - Phone Bluetooth must be on for initial pairing.
3. Update Fi app - Ensure you have the latest app version.
4. Reset collar - Hold button on collar for 15 seconds to reset.
5. Same account - Collar must be associated with your Fi account.

Location Not Updating

Symptoms

• Location stale or wrong
• GPS not acquiring
• Shows last known location only

Solutions

1. Cellular coverage - Fi uses LTE-M cellular. Check coverage in your area.
2. GPS acquisition - Outdoors with clear sky view needed for GPS lock.
3. Battery level - Low battery reduces tracking frequency to conserve power.
4. Lost Dog Mode - Enable for more frequent location updates during emergencies.
5. WiFi networks - Fi uses known WiFi networks for indoor positioning.

Battery Draining Quickly

Symptoms

• Battery lasts hours not days
• Rapid drain away from home
• Charging issues

Solutions

1. Home WiFi - Register your home WiFi in the app. Collar uses less power at home.
2. Lost Dog Mode - This drains battery faster. Only use when needed.
3. LTE-M coverage - Poor cellular signal causes more power use trying to connect.
4. Check charging base - Ensure collar is properly seated on charging base.
5. Temperature - Extreme cold reduces battery capacity temporarily.

Activity Tracking Issues

Symptoms

• Step count seems wrong
• Sleep tracking inaccurate
• Activity not recording

Solutions

1. Collar fit - Should be snug but comfortable. Loose collar affects motion sensing.
2. Sync collar - Open app near collar to sync latest activity data.
3. Dog profile - Ensure accurate weight and breed for activity calculations.
4. Daily goals - Adjust step goals based on your dog's typical activity level.

Safe Zone Alerts

Symptoms

• No alert when dog leaves
• False departure alerts
• Safe zone not working

Solutions

1. Zone size - Make safe zone large enough to prevent GPS drift alerts at edges.
2. WiFi anchor - Add home WiFi to improve indoor positioning accuracy.
3. Notification settings - Verify escape alerts are enabled in app.
4. Phone notifications - Ensure Fi app has notification permission on your phone.