GE Enbrighten Z-Wave Switches and Outlets Not Responding

GE Enbrighten smart switches, outlets, and fan controls use Z-Wave or Zigbee protocols for reliable wired control. This guide covers pairing and control issues.

Device Not Joining Network

Symptoms

• Hub can't find device
• LED blinks but won't pair
• Pairing times out

Solutions

1. Exclude first - Put hub in exclusion mode, tap device button twice.
2. Factory reset - Press and hold button for 20 seconds until LED blinks.
3. Include mode - Put hub in inclusion, press device button once (or twice for some models).
4. Air gap - Pull out air gap switch, wait 10 seconds, push back in.
5. Close to hub - Be within 6 feet of hub during initial pairing.

Z-Wave Switch Not Controlling Light

Symptoms

• Commands sent but light doesn't toggle
• Dimmer not dimming
• 3-way setup not working

Solutions

1. Check wiring - Verify Line, Load, Neutral, and Ground connections.
2. Neutral required - Enbrighten switches require neutral wire.
3. Add-on switch - 3-way setups need GE/Jasco Add-On switch at companion location.
4. Traveler wire - Connect traveler wire between main and add-on switches.
5. Load type - Use correct switch type for load (dimmer for dimmable bulbs, fan control for fans).

Fan Control Issues

Symptoms

• Fan speeds not working
• Only off and high work
• Fan runs when should be off

Solutions

1. Fan type - Works with standard AC ceiling fans, not DC or remote-controlled fans.
2. Remove receiver - If fan had a remote, bypass or remove the receiver module.
3. Speed parameters - Configure speed settings in hub for 3-speed or 4-speed operation.
4. Maximum load - Verify fan wattage doesn't exceed switch rating.

Zigbee Outlet Issues

Symptoms

• Outlet drops off Zigbee network
• Both outlets not controllable
• Status not reporting

Solutions

1. Zigbee hub required - Works with SmartThings, Hubitat, or other Zigbee coordinators.
2. Mesh network - Add more Zigbee devices to strengthen mesh.
3. Re-pair - Remove and re-add if outlet loses connection.
4. Channel interference - Try different Zigbee channel if WiFi interference suspected.

LED Indicator Issues

Symptoms

• LED always on/off
• Want to change LED behavior
• LED too bright at night

Solutions

1. Configure LED - Use hub to set LED mode: on when off, on when on, always off.
2. Z-Wave parameters - Parameter 3 typically controls LED behavior.
3. Brightness - Some models have dimmer LED option in parameters.