Google Nest WiFi Pro Not Connecting Devices

Google Nest WiFi Pro is a WiFi 6E mesh router with Thread border router and Matter controller capabilities. This guide covers network and smart home connectivity issues.

Initial Setup Issues

Symptoms

• Can't find router in app
• Modem connection fails
• Setup won't complete

Solutions

1. Modem restart - Restart modem, wait 2 minutes, then power on Nest WiFi Pro.
2. Ethernet connection - Connect modem to WAN port on primary unit.
3. Use Google Home - Set up via Google Home app on phone.
4. Bluetooth enabled - Enable phone Bluetooth for discovery.
5. Factory reset - Hold reset button for 10 seconds if needed.

Smart Home Devices Not Connecting

Symptoms

• IoT devices fail to connect
• 2.4GHz devices not working
• Matter devices won't pair

Solutions

1. Combined SSID - Nest WiFi uses single SSID. Older devices may struggle.
2. Priority device - Don't set smart devices as priority device.
3. Matter support - Use for Matter device pairing via QR code.
4. Guest network - Don't put smart devices on guest network (isolated).

Thread Network Issues

Symptoms

• Thread devices offline
• Border router not working
• Can't add Thread devices

Solutions

1. Thread built-in - Nest WiFi Pro is a Thread border router automatically.
2. Pair via Google Home - Add Thread/Matter devices through Google Home.
3. Multiple routers - Each Nest WiFi Pro unit acts as Thread router.
4. Check Thread - View Thread network info in Google Home settings.

Mesh Coverage Issues

Symptoms

• Dead spots in home
• Secondary points not connecting
• Speed drops far from router

Solutions

1. Placement - Keep mesh points within 2 rooms of each other.
2. Mesh test - Run mesh test in Google Home to check connections.
3. Wired backhaul - Connect points via ethernet for best performance.
4. WiFi 6E band - 6GHz band has shorter range but faster speeds.

Performance Issues

Symptoms

• Slow internet speeds
• Buffering on streaming
• High latency

Solutions

1. Speed test - Run speed test in Google Home app.
2. ISP issues - If modem test is slow, contact ISP.
3. Device limits - Check for unauthorized devices using bandwidth.
4. Firmware updates - Nest WiFi updates automatically.