Govee Water Sensors Not Detecting Leaks

Govee WiFi Water Leak Detectors provide real-time alerts for water leaks and flooding. This guide covers detection issues and notification problems.

Common Symptoms

• Sensor not detecting water when present
• No notification received during leak event
• Sensor showing offline in app
• False alarms without water present
• Delayed notifications
• Alarm sound not working

Detection Troubleshooting

1. Check Sensor Placement

• Metal contact probes must touch the floor/surface
• Don't place on thick carpet or absorbent materials
• Position where water would pool (under water heater, near pipes)
• Ensure probe legs are clean and not corroded

2. Test Detection

1. Place sensor on flat non-absorbent surface
2. Drip small amount of water to contact both probes
3. Sensor should alarm within seconds
4. Verify notification arrives on phone

3. Clean Sensor Probes

• Wipe metal probes with dry cloth
• Remove any mineral buildup with light rubbing
• Ensure probes aren't bent or damaged
• Verify cables to probe extension (if applicable) are intact

Connectivity Issues

WiFi Connection

• Sensors use 2.4GHz WiFi only
• Check signal strength at sensor location
• Basements and utility rooms often have weak signal
• Consider WiFi extender for remote locations

Reconnecting to WiFi

1. Remove sensor from Govee app
2. Press reset button on sensor for 5+ seconds
3. LED will flash indicating pairing mode
4. Re-add in Govee app and connect to WiFi

Notification Issues

Not Receiving Alerts

1. Verify phone notifications are enabled for Govee app
2. Check Do Not Disturb settings on phone
3. Ensure sensor is online in Govee app
4. Verify notification settings in Govee app (Settings > Notifications)

Delayed Notifications

• Notifications depend on internet connectivity
• Check if phone is in power saving mode (may delay notifications)
• Battery saver modes can delay push notifications
• Test with phone on WiFi and cellular to compare

False Alarms

If sensor alarms without water:

• Check for condensation on probes
• Verify probes aren't touching each other
• Ensure no conductive material is bridging probes
• Move sensor away from high-humidity areas
• Clean probes and ensure they're dry

Battery Issues

For battery-powered sensors:

• Check battery level in app
• Replace batteries if low (typically AAA or AA)
• Use quality alkaline batteries for best life
• Battery life varies based on WiFi signal and alerts

Alarm Sound

If built-in alarm isn't sounding:

• Check alarm settings in Govee app (may be muted)
• Verify speaker isn't blocked or damaged
• Some sensors have volume settings—increase if too quiet
• Test alarm using app's test function

Multiple Sensor Setup

For monitoring multiple locations:

• Name sensors clearly (e.g., "Water Heater Sensor")
• Each sensor needs individual WiFi setup
• Group sensors for organization in app
• Consider gateway-based sensors for better coverage

When to Contact Support

Contact Govee support if:

• Sensor won't power on
• Probes are physically damaged
• Sensor fails detection test repeatedly
• Continuous false alarms after troubleshooting