Kwikset Halo WiFi Lock Not Connecting or Unlocking

Problem Description

Your Kwikset Halo WiFi Smart Lock is not connecting to WiFi, failing to lock/unlock remotely via the Kwikset app, or showing offline status.

Common Causes

• Lock not connected to 2.4GHz WiFi network
• Low battery causing connectivity issues
• Lock not enrolled in Kwikset app properly
• Door misalignment causing motor strain
• WiFi signal too weak at door location

Solutions

1. Check Battery Level

• Low batteries are the #1 cause of connectivity issues
• Check battery level in the Kwikset app
• Replace all 4 AA batteries with fresh alkaline batteries
• Do not use rechargeable batteries (voltage too low)

2. Verify WiFi Requirements

• Halo requires 2.4GHz WiFi (5GHz not supported)
• WPA2 security required (WPA3 may cause issues)
• WiFi password must be under 31 characters

3. Check WiFi Signal at Door

1. Open Kwikset app and check WiFi signal strength
2. Signal should show at least 2 bars
3. If weak, consider adding a WiFi extender near the door

4. Check Door Alignment

• Open the door and test locking - if it works smoothly, door is misaligned
• Adjust strike plate for better alignment
• Ensure deadbolt extends fully without hitting frame

5. Recalibrate the Lock

1. Open Kwikset app and select your lock
2. Go to Lock Settings
3. Run the calibration/handing process
4. Door should be closed during calibration

6. Factory Reset

1. Remove the battery pack
2. Press and hold the Program button
3. While holding, reinstall the battery pack
4. Keep holding until the lock beeps and LED flashes
5. Release and set up the lock again in the app

Beep Code Reference

• 1 beep: Successful operation
• 3 beeps: Invalid code or error
• 10 beeps: Low battery warning

When to Contact Support

Contact Kwikset Support if the motor makes grinding sounds or the lock will not respond to the keypad even with fresh batteries.